Curriculum Associates

Senior IT Support Engineer

Massachusetts, USA · Senior

Sponsorship not specified$69k-$118kDetected 63 days ago

iOSCustomer SupportDNSCommunicationCollaborationProblem SolvingOrganizational SkillsMicrosoft Office

About the role

For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting accessible learning experiences for all students has driven the continuous improvement of our innovative programs.
Actual base pay within that range will vary based upon several factors including, but not limited to, prior experience and relevant skill sets.
Employees can enroll in our company's 401k plan and receive an employer match.

The Senior IT Support Engineer deliver s effective support to users, partners, and key stakeholders in a timely, professional, and customer-oriented demeanor.
The Senior IT s upport Engineer will serve as the primary point for incoming support inquiries and ensure the reliability and operation of various end-user computing systems.
This person will actively use our ticketing system to effectively manage support issues and communicate/document issues for escalation to support groups within Curriculum Associates.
They will also provide technical guidance to the entire support team.

Utilize existing Curriculum Associates policies and procedures and apply in support situations as required.
Minimum travel required between our sites and or for training purposes (
Travel: Minimum travel required between our sites and or for training purposes (

Windows, Mac OS and iOS experience is preferred.
Have s trong organizational skills, problem-solving skills, and are detail orientat ed.
Have strong experience using and supporting multiple collaboration products.
Have s trong customer service skills with high concern for customer satisfaction.
Good written and verbal communications skills.
Knowledge of Helpdesk Applications.
Basic understanding of networking concepts, including DNS, DHCP, and TCPIP and how it relates to the desktop environment.
Experience with desktop maintenance tools.

Pay Range - This role's range is $69,250 - $118,250.
The wage range for this role takes into account the wide range of factors that Curriculum Associates considers in making compensation decisions based on our Compensation Philosophy.
Actual base pay within that range will vary based upon several factors including, but not limited to, prior experience and relevant skill sets.
At Curriculum Associates, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances for each case.
The Company recognizes that minimum wage varies by location and will ensure all compensation decisions comply with applicable state and local laws.

Benefit eligible employees (and their families) are covered by medical, dental, vision, and basic life insurance.
Employees have access to a flexible vacation and sick policy in addition to twelve paid holidays and a winter office closure between Christmas and New Year's, as well as a number of additional perks and benefits.
This role is also eligible to participate in the company bonus plan.
At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation's K-8 students.

This listing is sourced directly from Curriculum Associates's careers page and normalized into a canonical job model.