Red River
Systems Support Engineer II
Fort Lauderdale, FL · Mid
No sponsorshipDetected 14 days ago
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About the role
- Our employees work together to foster wise decision-making that relies on data, experience, and collaboration.
- We seek self-motivated individuals who are open to an environment based on this teamwork and shared success.
- Interested candidates must possess a desire for growth through continuous learning and feedback.
Responsibilities
- Manage and configure high-end AV equipment, conference room systems, and digital displays.
- Validate the inventory of VIP devices, ensuring timely upgrades and replacements.
- Manage IT incidents and requests using a ServiceNow, prioritizing VIP needs.
- Educate VIP users on cybersecurity best practices and implement multi-factor authentication (MFA).
Requirements
- U.S. Citizenship Required
- If you are ready to join a growing company, please submit your resume and cover letter (optional).
- Experience supporting C-level executives or high-profile clients and their administrative assistants.
- Expertise in Windows, macOS, iOS, and Android environments.
- Strong knowledge of networking, VPNs, and enterprise security practices.
Nice to have
- 5+ years of experience in IT support, workplace technology, or a related field.
- Familiarity with AV systems, video conferencing solutions, and executive meeting room technology.
- Exceptional customer service, problem-solving, and communication skills.
Skills
- Diagnose and resolve hardware, software, and network issues across desktops, laptops, mobile devices, and AV equipment.
- Offer proactive maintenance to prevent IT disruptions, including software updates and system optimizations.
- Ensure secure and seamless remote access for VIPs using VPNs, mobile device management (MDM), and security protocols.
Compensation
- Red River offers a competitive salary, excellent benefits and an exceptional work environment.
Company info
- Understand and represent the Red River brand to VIP customers.
Visa & Work Authorization
- Citizenship Required
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This listing is sourced directly from Red River's careers page and normalized into a canonical job model.