Diverse Linx
Senior ServiceNow Product Manager
Coppell, Texas, USA · Senior · Contract
Sponsorship not specifiedDetected 92 days ago
AI OrchestrationProduct ManagementProduct StrategyCustomer SuccessLeadershipCommunication
About the role
- Translate enterprise and business priorities into clearly defined product outcomes, ensuring alignment with technology strategy, risk posture, and regulatory expectations.
- Define CMDB governance to improve data quality and communication.
- Ensure all work delivery meets product readiness criteria, including clear problem statements, acceptance criteria, dependencies, and success measures.
Responsibilities
- Strategic Service Architecture and Catalog Management Define and govern the service architecture within ServiceNow, ensuring services are clearly defined, structured through consistent taxonomies, and mapped to capabilities and existing workflows Ensure service and catalog design aligns with CMDB integrity, data quality, reporting needs, and downstream integrations.
- ServiceNow Capability Enablement Maintain a deep, working understanding of ServiceNow platform features, including workflows, data models, CMDB concepts, integrations, reporting, and user experience patterns.
- Work with Architecture, Infrastructure, Asset Management teams to define and implement Resiliency boundaries in CMDB.
- Backlog, Intake & Prioritization Own the end ‑ to ‑ end product backlog, intake process, and prioritization model across assigned domains.
- This role has a strong focus on strategic service architecture and service catalog design, ensuring that services are intentionally defined, consistently structured, and clearly consumable across the enterprise.
Requirements
- Excellent communication skills, with the ability to articulate complex concepts in clear, executive ‑ ready language
- Required Qualifications 10+ years of hands ‑ on experience working with ServiceNow in a senior product, functional lead, or platform ownership capacity.
Benefits
- Product Strategy & Ownership Define and own the product vision, multi ‑ year roadmap, and strategic outcomes for assigned ServiceNow product areas.
- Make informed product decisions on capability usage, configuration vs. customization, and technical tradeoffs, balancing speed, sustainability, and platform health.
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