Propharmagroup
IT Access, Automation, and System Administrator
United States
Sponsorship not specifiedDetected 30 days ago
PowerShellProduct ManagementAccount ManagementProcess ImprovementCustomer SupportClinical TrialsClinical ResearchPharmacovigilanceResearchCommunicationCollaborationTime ManagementGxP
About the role
- Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits.
- With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.
- All applications to roles at ProPharma are personally reviewed by a member of our recruitment team.
Responsibilities
- Monitoring application notification tasks and following up to drive timely closure.
- Using MS PowerShell to create and edit scripts for use with AD management application.
- Design, configure, and maintain workflows, forms, service catalog items, SLAs to support efficient IT service management (ITSM) processes.
- Implement and manage integrations and platform automation with other enterprise systems (e.g., identity management, asset discovery, collaboration tools).
- Leverage reporting and analytics within the ITSM platform to provide operational insights, track key performance indicators (KPIs), and drive continuous improvement initiatives across the GSD.
- Identify and implement platform improvements that enhance user experience and service delivery.
- Provide technical support and training for GSD modules and features to GSD staff and key stakeholders.
- Ability to design scalable, user-friendly workflows, automations, and service catalog structures.
Requirements
- Must be available during standard US business hours.
- Bachelor's degree in Information Technology, Computer Science, or a related field; equivalent work experience may be considered in lieu of a degree.
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This listing is sourced directly from Propharmagroup's careers page and normalized into a canonical job model.