Ttc
HR Service Center Representative - The Toro Company
Bloomington, MN
No sponsorship$23k-$30kDetected 21 days ago
ExcelRecruitingHRHRISCustomer SupportCommunicationProblem SolvingMentoringMicrosoft Office
About the role
- The Toro Company is a homegrown, Minnesota-based company that has been in business since 1914.
- This role, within the HR Connect Service Center, serves as a first point of contact for HR inquiries focusing on delivering accurate, high-quality service to employees and managers.
- Location - Conveniently located near both St.
Requirements
- HS Diploma minimally required
- Level I: 1-3 years of Customer Service Experience, preferably in a Human Resources environment
- Level II: 3+ year of Customer Service Experience, preferably in a Human Resources environment
- Applicants must be legally authorized to work in the United States.
Nice to have
- Associate's or Bachelor's degree in Human Resources or related field preferred
- Working knowledge / experience of Workday preferred
- Kronos or other timekeeping system experience preferred
- Experience with Microsoft Word, Excel, PowerPoint, and Outlook preferred
- Ability to work between multiple systems in a fast-paced environment
- Customer service oriented with strong written and verbal communication skills
- High integrity, sound judgement and discretion regarding confidential information
- Problem solving and analytical skills
Compensation
- Responsible for providing Human Resources related support and guidance in the areas of self-service navigation, payroll, time tracking, benefits, compensation, policies and procedures and performance management.
Company info
- First point of contact to help resolve employee and manager inquiries from across The Toro Company in a professional and confidential manner. Receives inquires through HR cases, the HR Connect phone-line and in person.
- Accurately documents and manages all interactions utilizing a case management system while adhering to our established Service Level Agreements (SLA) and focusing on key performance indicators.
- Understands and applies concepts of HR policies and practices and plays a critical role in coaching employees and managers through employee self-service transactions in our HCM system (Workday).
- Researches, analyzes and resolves issues utilizing various HR technologies and internal reference materials. Acts as a Subject Matter Expert and works closely with COEs to resolve complex and escalated inquires.
- Responsible for handling sensitive company and personal information with a high degree of confidentiality.
- Provide production time keeping support for specific location(s) and provide training support to assist with resolution of pay and time related issues.
- Focus on Continuous Improvement and a drive for consistency by recommending changes to procedures and resource documents.
- Supports processes managed by the HR Service Center (Tuition Reimbursements, Service Awards, etc.)
- Provide Workday transactional support as needed.
- Supports special projects and site-specific support as assigned. May provide support for other HR initiatives such as on-boarding, orientation, paperwork, HR related mail/forms, unemployment, and employee engagement activities.
Visa & Work Authorization
- Applicants must be legally authorized to work in the United States.
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