Paybyphone

Systems Analyst

Vancouver, British Columbia · Intern · Internship

Sponsorship not specifiedDetected 6 days ago

AzureJiraOnboardingVoIPCommunication

About the role

Provide first and second level end-user support to PayByPhone employees and contractors, delivering a high-quality, responsive support experience.
Manage the ticket desk independently - triage, prioritize, and resolve employee requests within defined communication and resolution SLAs.
Provision, set up, maintain, and repair workstations across a mixed Windows and Mac environment.
Partner with People & Culture to support employee onboarding and offboarding.
Develop and maintain procedures for managing technology assets, including licenses and hardware.
Collaborate with stakeholders to document and improve processes, continuously identifying gaps and opportunities for automation.
Work with the Security and Compliance teams to support audits
Experience in a comparable IT support role
As a Systems Analyst you will work within the Corporate IT team to deliver first and second level end-user support that keeps PayByPhone staff and contractors productive, secure, and well-equipped.
Experience in a comparable IT support role; candidates from a fast-paced tech company are a strong fit.

Post-secondary degree, diploma, or equivalent practical experience in a technology-related area
Experience with the Atlassian suite, Jira and Confluence.(great to have)
Post-secondary degree, diploma, or equivalent practical experience in a technology-related area; relevant industry certifications an asset.

Experience with MDM device management solutions - Microsoft Intune and Mosyle. (bonus)

Our values guide how we show up for one another and for our customers every day.

This listing is sourced directly from Paybyphone's careers page and normalized into a canonical job model.