LabAnswer
Empower Support Administrator
San Francisco, CA, United States
Sponsorship not specifiedDetected 3961 days ago
Project ManagementCommunicationProblem Solving
About the role
- We work with "best in breed" Laboratory Informatics software products to provide total solutions for our biotech and pharmaceutical clients.
Responsibilities
- End user issue support, troubleshooting, & resolution
- Provides end-to-end support for tickets requiring system change (requirements gathering, documentation updates, development, system configuration, validation protocol/script development to validation execution)
- Performs entry and edit of all relevant static data
Requirements
- Two years+ experience supporting laboratory systems in a pharmaceutical environment
- Experience with administration and/or support of Waters NuGenesis and/or Waters Empower
- Ability to contribute to multiple projects for different business stakeholders
- Must be able to work in Northern California.
- Ideal candidates will be willing and able to travel as required by role.
- Acts as liaison between internal laboratory users and vendor to address various system issues Evaluates product enhancements and capabilities, in addition to implementing upgrades as required
- Please read our employee value proposition and philosophy statement at www.labanswer.com to see if you are the right match for Lab Answer.
Nice to have
- Bachelor Degree in chemistry, biology or related discipline is preferred.
Skills
- LabAnswer is the leading laboratory informatics consultancy in North America.
- LabAnswer is expert in architecting, configuring, deploying, validating and supporting laboratory systems.
- These systems include LIMS, CDS, Scientific Content Management Systems and Electronic Lab Notebooks.
- This position requires flexibility with changing priorities.
Benefits
- At LabAnswer we offer a very competitive compensation package based on experience and education.
Company info
- We are looking for excellent people to join our team, those who are looking to join a company for the long term.
- We are looking for exceptional people to join our team, those who are looking to join an organization for the long term.
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