Betr

Betr

Payments & Fraud Associate

Miami

Sponsorship not specifiedDetected 71 days ago
Customer SupportIntercomCommunicationOrganizational Skills

About the role

  • Betr is looking for a Payments & Fraud Associate to assist the team in providing a best-in-class customer experience to our growing user base.
  • The Associate will work to ensure customer satisfaction with our products and overall brand, including product, content, and payment operations.
  • The Associate has the ability to understand and empathize with the problems that our customers are facing and find appropriate solutions as quickly as possible.

Responsibilities

  • Support and resolve user issues and inquiries in a professional and timely manner
  • Use email & chat to support and to resolve issues and inquiries, exceeding expectations to deliver outstanding support

Requirements

  • You must be based in this area or be willing to relocate to be considered for this position.
  • Team members must be open to working nights, weekends, & holidays to support users in real time around high volume sports schedules.

Nice to have

  • We encourage people from underrepresented backgrounds to apply Thank you for your interest in Betr.
  • We look forward to reviewing your application.
  • 2+ years' experience in customer focused role or 1 + Payments or Fraud related experience
  • Detail oriented with the ability to make data-driven decisions to improve customer communication performance
  • Knowledge of online gaming fraud, payments, gaming and sportsbook tools, systems and reports are highly preferred
  • Experience with payment providers (PayPal, Online Banking, card processing)
  • Strong verbal, written, and interpersonal skills with the ability to communicate clearly and effectively
  • Ability to listen attentively to user needs and concerns

Company info

  • ABOUT BETR Founded in 2022 by Joey Levy and Jake Paul, Betr has built the world's first real money gaming Super App.
  • The Betr Super App currently consists of Picks, Social Sportsbook, Social Casino, and Arcade - and will soon include Prediction Markets alongside other new products.
  • Betr has one million paying users and is one of the fastest growing companies in the industry.
  • Betr is also the world's most followed real money gaming brand on social media.
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This listing is sourced directly from Betr's careers page and normalized into a canonical job model.