Anyscale
Head of Customer Engineering
San Francisco · Senior
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About the role
- Success in this role requires balancing operational excellence with strong technical leadership.
- As opportunities arise, your team may also contribute tooling, documentation, automation, or occasional product fixes that help eliminate recurring sources of customer friction.
- This role is ideal for someone who enjoys leading highly technical engineers, working closely with customers, and partnering across Engineering and Product to continuously improve how customers adopt and operate AI infrastructure at scale.
Responsibilities
- Your team will resolve complex technical issues, manage customer escalations, and partner closely with Product and Engineering to ensure customer feedback is translated into meaningful product improvements.
- Lead a high-performing Customer Engineering team responsible for technical support, customer escalations, and technical issue resolution.
- Build robust reporting and analytics to identify recurring customer challenges, measure operational performance, and drive continuous improvement.
- Drive initiatives that reduce repeat customer issues through improved documentation, diagnostics, automation, operational improvements, and customer enablement.
- 8+ years of engineering experience, including 3-5+ years leading Support Engineering, Customer Engineering, Developer Support, Site Reliability Engineering, or related technical teams.
Requirements
- We'd love to hear from you if you have
Skills
- Proud to be backed by Andreessen Horowitz, NEA, and Addition with $250+ million raised to date.
Compensation
- Competitive salary and equity, plus health/dental/vision coverage (many plans up to 99% employer-covered)
Benefits
- Own the operational health of the Customer Engineering team, including customer satisfaction, support quality, response times, and engineering effectiveness.
Company info
- About Anyscale: At Anyscale, we're on a mission to democratize distributed computing and make it accessible to software developers of all skill levels.
- You will lead a highly technical team responsible for supporting customers running production AI workloads on Anyscale.
- Experience leading customer-facing engineering teams in a high-growth SaaS or infrastructure software company.
- This is a critical leadership role within our Go-To-Market organization, responsible for delivering exceptional technical support while helping ensure customer experiences directly influence the evolution of our platform.
This listing is sourced directly from Anyscale's careers page and normalized into a canonical job model.