Owner
POS Customer Success Manager (US/Canada)
Remote - United States
Sponsorship not specified$90k-$100kDetected 49 days ago
Full-Stack DevelopmentSEOGoogle AdsHubSpotSalesforceCRMAccount ManagementNegotiationCustomer SuccessShopifyCommunicationCollaborationProblem SolvingMentoringAdaptability
About the role
- About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants.
- Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth.
Responsibilities
- Collaborate cross-functionally with Product, Launch, Support and Sales to surface POS customer insights, drive product improvements and identify growth opportunities
- Help build POS playbooks: contributing to processes, SOPs and scalable frameworks as this team grows
- Process-oriented thinking. You see inefficiencies and build better frameworks to improve your workflow and your team's process
- Our system drives demand, converts it, and helps operators run their business day to day.
- Previous experience in a high-growth or early stage SaaS company where you helped build and refine CS processes
- Familiarity with digital marketing strategies (SEO, email, loyalty, Google Ads) that drive restaurant revenue
- Drive retention in Owners newest customer segment
Requirements
- Strong communication and negotiation skills with expertise in uncovering pain points, objection handling and de-escalation
- Strong proficiency in interpreting data to identify trends, wins and opportunities.
- You have the ability to use data to tell a compelling story
- Quick thinking and creative problem-solving to manage challenging customer situations in real time with a high degree of ownership and accountability
- 2+ years of experience in Customer Success or Account Management at a POS or restaurant technology company
- Working knowledge of POS hardware payment processing technology and in-store restaurant operations
- Proven track record of managing customer churn and driving product adoption in a SaaS environment
- Expertise with tools such as Salesforce, SalesLoft, Claude, Notion, Slack
- Familiarity with industry trends trends and competitive dynamics
Nice to have
- Experience working in a restaurant
- Help restaurant owners see measurable ROI from Owner's platform
- Shape the POS customer journey.
- You will work in a collaborative enirvonment to define how this team operates at scale
- Surface product insights and influence Owners roadmap
Skills
- Owner is the AI-native system local business owners use to succeed, starting with restaurants.
- It powers everything from the restaurant's website, online ordering, CRM, POS, and more.
- Product philosophy
- contributing to processes, SOPs and scalable frameworks as this team grows
Compensation
- The estimated base salary range for this role is $90,000-$100,000 USD / $125,000 - $139,000 CAD
Benefits
- Identify and mitigate churn risk by monitoring customer health signals, proactively engaging with at-risk customers and managing cancellation conversations with strong objection handling skills
Company info
- Own a portfolio of POS customers across all stages of the post-go-live lifecycle, with a focus on driving full product adoption across both Owner's Core Online Ordering platform and Point of Sale.
- Deliver ongoing value by coaching customers on in-store growth strategies, loyalty program adoption, mobile app optimization and sales volume growth
- What We're Looking For
- Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.
This listing is sourced directly from Owner's careers page and normalized into a canonical job model.