Regal
Manager, Customer Support & Experience
New York, New York · Exec
Sponsorship not specified$112k-$130kDetected 169 days ago
SQLData AnalysisAgentic AIIncident ResponseCustomer SuccessCustomer SupportZendeskIntercomLeadershipCommunicationMentoring
About the role
- Regal is seeking a Manager, Customer Support & Experience to lead our Customer Support function as we continue to grow our B2B omnichannel & AI Agent platform.
- This role is critical to delivering a high-quality, reliable support experience to our customers as they deploy Regal across their businesses.
- As the Manager of Customer Support & Experience, you will be a hands-on leader responsible for scaling day-to-day support operations, SLAs, escalation and incident management, and team development.
Compensation
- In-office breakfast and snacks daily Happy hours, team outings, & annual off-sites Complete laptop workstation & more to come!
Benefits
- We care about your health!
- Medical, Dental, and Vision plans - 80% covered by the company Flexible PTO & 11 paid holidays/year Subsidized Class Pass membership We care about future you!
- 401k Plan Paid parental leave Pre-tax commuter benefits We care about connection!
- Benefits/Perks:
Company info
- Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations - with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie's List, HomeAdvisor, and Handy) to over $1.5B in revenue.
- Based in Manhattan, we're building an in-person culture of entrepreneurs who want to win and build something meaningful. We're backed by top investors including Founder Collective, Homebrew, and Emergence Capital.
- Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!
- We're moving fast, and the numbers speak for themselves:
- Founded in 2020, Regal is the AI Agent Platform.
- Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action.
- Power better support, sales, and operations - with way less effort.
- Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie's List, HomeAdvisor, and Handy) to over $1.5B in revenue.
- Based in Manhattan, we're building an in-person culture of entrepreneurs who want to win and build something meaningful.
- We're backed by top investors including Founder Collective, Homebrew, and Emergence Capital.
- Partnered with enterprise brands like Google, AAA, Ro, Coursera
- Raised $82M (top tier investors including Emergence & Homebrew)
- Completed 250M+ calls
- Driven $7B revenue for customers
This listing is sourced directly from Regal's careers page and normalized into a canonical job model.