Alfa Laval Spiral

Customer Fulfillment Coordinator

Greenwood, IN

Sponsorship not specified$28k-$33kDetected 51 days ago

Project ManagementSupply ChainLogisticsRecruitingCustomer SupportCommunication

About the role

Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources.
You will have the opportunity to be the customer's primary point of contact during the service process.
You provide clear updates, coordinate internal progress checks, and ensure expectations are aligned from start to finish, contributing to the overall success and growth of our organization.

Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth.
So, as we shape a more resourceful, less wasteful world, we build our careers too.
Proven ability to manage multiple customer touchpoints and coordinate across internal teams (Field Service, Service Centers, ATS, and Distribution Centers).
We offer a challenging position in an open and friendly environment where we help each other to develop and create value.

You have an associate's degree in business administration or related discipline, with relevant experience, and: 3-5 years of experience in customer service, field coordination, or project support.

Currently, this is a Hybrid opportunity located in Greenwood IN, Houston TX, Warrington PA and Richmond VA.

eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more.

Experience in customer service, service coordination, logistics, or project management related roles.
Strong communication and follow-through skills.
Ability to balance multiple priorities with professionalism.
Coordinate fulfillment timelines with Field Service, Service Centers, and Distribution Centers (AMDC and global DCs) to ensure readiness.
Serve as the customer communication point throughout order and service fulfillment.
Coordinate schedule timing, site readiness, and material delivery requirements.
Communicate expected delivery dates, technician scheduling windows, service center progress, and proactive updates to customers.
Collaborate with ATS & AMDC to monitor availability of non-standard or replacement parts prior to dispatch or repair.
Monitor order execution status and proactively notify customers of risks, delays, or required changes.
Escalate internal blockers through the escalation channels for resolution.
Update systems of record (OneCRM, One4AL, OneService, ServiceNow, and other systems to reflect milestone progression.
Confirm order completion, invoicing requirements and invoice ready confirmation for order handler.
We care about diversity, inclusion and equity in our recruitment processes.
We also believe behavioral traits can provide important insights into a candidate's fit to a role.

equal opportunity employer.
We are committed to building an inclusive and diverse workforce.
EEO/Vet/Disabled Employer Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers and society.

This listing is sourced directly from Alfa Laval Spiral's careers page and normalized into a canonical job model.