Wellinkscareers
Technical Support Agent
New Haven, CT
Sponsorship not specifiedDetected 20 days ago
AndroidOutbound SalesOnboardingCustomer SupportClinical TrialsResearchCommunicationProblem Solving
About the role
- About Wellinks is the COPD disease management company committed to empowering people to live fully and breathe freely by improving outcomes for those we serve.
- Our agents work across several platforms in a fast-paced start-up environment.
Responsibilities
- Handle inbound and outbound calls, emails, SMS, and chats · Troubleshoot devices, accounts, apps, and online dashboard issues using a variety of platforms and tools · Thoroughly document and report all patient complaints, inquiries, and interactions · Place orders, process returns, and track the status of all inventory sent to users · Test, debug, and provide feedback on our apps and products via an internal beta team · Manage a variety of assigned projects related to remote patient monitoring, clinical trials, product · Refinement, bug reporting, patient and employee onboarding, and others as needed Key Competencies: · Excellent telephone communication skills · Proficient at problem solving and decision making · Ability to work independently and collaboratively in a fast-paced environment · Strong attention to detail · Excellent Communication skills - verbal and written · Ability to collect, manage and analyze data · Works efficiently in a remote environment · A team player with a willingness to help others succeed
- Handle inbound and outbound calls, emails, SMS, and chats · Troubleshoot devices, accounts, apps, and online dashboard issues using a variety of platforms and tools · Thoroughly document and report all patient complaints, inquiries, and interactions · Place orders, process returns, and track the status of all inventory sent to users · Test, debug, and provide feedback on our apps and products via an internal beta team · Manage a variety of assigned projects related to remote patient monitoring, clinical trials, product · Refinement, bug reporting, patient and employee onboarding, and others as needed
Benefits
- Our partners choose Wellinks to deliver a tailored and personalized healthcare experience for their members, resulting in improved outcomes at lower costs.
- Wellinks is a high-growth company that is rich with mission-driven talent, guided by passionate healthcare leaders, and backed by world class investors.
Company info
- We are creating a future where COPD care is designed and delivered around the individual and supported by a team striving to help them live a healthier, more fulfilling life.
- We are headquartered in New Haven Connecticut, conveniently between Boston and New York, and have team members across the US.
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