Navan
Travel Operations Manager
Delhi, IN
Sponsorship not specifiedDetected 4 days ago
SwiftOKRsAccountingProcess ImprovementPerformance ManagementLeadershipCommunicationCollaborationOrganizational SkillsInternal Audit
About the role
- In this role, you will be responsible for overseeing daily operations, setting clear performance goals, and fostering a collaborative, high-performing team environment.
- The ideal candidate is a strong communicator with a proven track record of effective leadership, conflict resolution, and strategic thinking.
- Your ultimate goal will be to maximise team productivity, ensure high-quality outputs, and help individual team members reach their full potential while aligning with Navan's core values and business objectives.
Responsibilities
- Lead a team handling critical reconciliation, settlement, and dispute processes. Maintain Navan's IATA/IATAN process compliances.
- Collaborate across cross-functional teams and external partners to optimize collections and reduce bad debt exposure
- A collaborative leader who thrives in fast-paced environments and loves building robust, scalable processes and drives process efficiencies
- o Build and execute processes for accurate and timely reconciliation of ARC & BSP accounts worldwide.
- o Develop tools and reporting procedures to automate billing, remittance and reconciliation of partner agency billings.
- o Analyze reconciliation variances, identify root causes, and implement swift corrective actions.
Requirements
- Deep expertise in BSP/ARC, Debit/Credit memo processes and BSP/IAR Operations.
- Hands-on proficiency with GDS platforms (Sabre/Amadeus), NDC, and reconciliation systems.
- Advanced knowledge of reconciling and settling ARC and/or BSP accounts using enterprise-grade travel accounting/back-office systems (e.g., CentralCommand, BSPLink).
- 3+ years of hands-on GDS experience with Sabre and/or Amadeus.
- Experience in defining and prioritizing technical business requirements for system development.
- 2+ years of experience writing processes, training materials, and defining metrics.
- Strong organizational skills and ability to multitask and prioritize in a fast-paced environment.
- o Ensure strict adherence to BSP/IAR regulatory standards, including the timely submission of all required reports.
- Clear and concise oral and written communication skills.
- A strong team player who fosters collaboration across teams.
Company info
- What We're Looking For:
This listing is sourced directly from Navan's careers page and normalized into a canonical job model.