Fora
Director of Payments Operations
New York City · Director · Part-time
No sponsorship$175k-$195kDetected 1 day ago
AccountingLeadershipCommunicationCollaborationMentoring
About the role
- This is a highly cross-functional leadership role at a pivotal stage of growth.
- The ideal candidate combines deep operational and financial expertise with strong product instincts, exceptional judgment, and a bias toward ownership and continuous improvement.
- Represent Payment Operations in cross-functional planning, ensuring priorities are aligned across Product Operations, Finance, Product, Engineering, and the broader business.
Responsibilities
- Lead the end-to-end operational quality of booking ingestion, commission tracking, quality assurance, and advisor payout execution, continuously improving accuracy, timeliness, and operational consistency.
- Identify, prioritize, and implement process improvements and automation opportunities that reduce manual effort, eliminate recurring exceptions, and improve the advisor experience.
- Own the operational partnership with Finance, including establishing clear escalation paths for supplier disputes, invoice corrections, and compliance matters while ensuring seamless collaboration across teams.
- Partner closely with Product and Engineering to define operational requirements for advisor-facing earnings and payout tools, advocate for scalable solutions, and surface operational issues that require technical investment.
- Lead, coach, and develop a high-performing team across headquarters and the Philippines, fostering strong collaboration, consistent execution, and clear accountability across the organization.
- Establish and monitor key operational metrics across bookings and payouts, building reporting frameworks that provide leadership with visibility into performance, accuracy, timeliness, and exception trends.
- Analyze operational data to identify root causes, recommend improvements, and drive informed decision-making across the business.
- As the complexity and volume of payment operations continue to increase, the Director will build scalable processes, identify automation opportunities, and establish operational excellence across the function.
- We're forging our own path
Requirements
- 8-12 years of experience in operations, preferably within a marketplace, fintech, payments, travel, or other high-growth technology environment.
- Experience in consulting or investment banking is valuable but hands-on operational leadership is the priority.
- Excellent written and verbal communication skills, with the ability to communicate effectively across a wide range of audiences, from frontline operations teams to executive leadership.
- Strong judgment and the ability to make thoughtful decisions in fast-moving, ambiguous environments while knowing when to escalate risk.
- Experience within a marketplace, fintech, payments, or travel business.
- Experience leading distributed teams, including operations teams based in the Philippines.
- Curiosity about emerging AI technologies and experience incorporating AI tools into day-to-day operational workflows to improve efficiency and scale.
Nice to have
- Strongly Preferred
Compensation
- Compensation for this role varies based on experience, with an indicative range of $175-$195K. Final compensation will depend on the level at which the candidate is hired, as we're considering multiple levels for this role.
Benefits
- Unlimited vacation
- Health Insurance (including an option completely covered by Fora HQ)
- Dental & Vision Insurance
- Commuter Benefits
- Supplemental Life Insurance
Company info
- to help the next generation of travel entrepreneurs turn their love for travel into a fulfilling career, whether full-time or part-time.
- We believe that everyone, from seasoned professionals to first-time advisors, can build something both profitable and personal.
- Founded in 2021 by seasoned entrepreneurs, Fora has grown steadily since, expanding to a team of 200+ full-time employees based in downtown New York City.
- In 2026, we announced our $60 million Series D investment round, led by Forerunner and Tactile Ventures, with continued participation from existing investors Thrive Capital, Insight Partners, and Heartcore Capital.
- We've also been recognized as a LinkedIn Top Startup 2024, Fast Company's Most Innovative Companies 2025 and 2023, and we were most recently recognized as one of the TIME100 Most Influential Companies 2026.
- We're building the first truly unified platform for all travel needs-leveraging the best of human expertise and technology to transform how people plan and book travel.
Equal opportunity
- Fora is committed to an equitable hiring process and an inclusive work environment.
- BIPOC and traditionally underrepresented candidates are strongly encouraged to apply.
- We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.
Visa & Work Authorization
- Fora is unable to sponsor or assist with U.S. work authorization.
This listing is sourced directly from Fora's careers page and normalized into a canonical job model.