Bump Health
Customer Outreach Specialist
Peoria, Illinois, United States
Sponsorship not specifiedDetected 303 days ago
CRMCustomer SuccessCustomer SupportCommunication
About the role
- As a Customer Outreach Specialist, you'll be the friendly, proactive voice of Bump Health reaching out to current and prospective customers to share resources, answer questions, and ensure they feel supported every step of the way.
- This role is ideal for someone who is people-oriented, empathetic, and energized by meaningful conversations.
- Provide education and guidance on Bump Health's services, products, and programs.
Responsibilities
- Collaborate with the Customer Success and Operations teams to deliver a seamless experience.
- We deliver personalized care, resources, and products designed to support families through every stage of the parenting journey.
- Proactively engage with customers via phone to build relationships and ensure satisfaction.
Requirements
- Strong listening skills and the ability to empathize with diverse customer needs.
Skills
- Excellent communication skills (written and verbal).
- Comfortable using CRM systems and digital communication tools.
Benefits
- About Bump Health Bump Health is on a mission to make healthcare more accessible, affordable, and empowering for moms and families.
- Qualifications 1-2 years of experience in customer service, outreach, or sales (healthcare or wellness experience is a plus).
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This listing is sourced directly from Bump Health's careers page and normalized into a canonical job model.