CXponent

Client Success Manager

Chicago, IL

Sponsorship not specifiedDetected 17 days ago

CybersecurityHubSpotCRMSalesAccount ManagementPipeline ManagementProcurementCollaborationPublic Speaking

About the role

We are seeking a highly disciplined Client Success Manager to serve as a senior-level individual contributor and the primary post-sale driver for long-term partnership value.
You will act as a trusted advisor to C-suite stakeholders, focusing on client lifecycle management, renewal retention, and ensuring measurable business value realization across our technology solutions.
& Deliverables Retention & Renewals: Consistently meet or exceed targets for contract renewals while proactively managing the renewal pipeline to mitigate retention risks.

Cultivate trust-based connections with key decision-makers and empower internal champions to drive long-term client satisfaction.justifications and financial presentations for C-level executives (CIO, CTO, CFO).
Relationship Management: Cultivate trust-based connections with key decision-makers and empower internal champions to drive long-term client satisfaction.justifications and financial presentations for C-level executives (CIO, CTO, CFO).

7+ years of experience in Client Success or Account Management, with a consistent track record of exceeding retention and expansion targets.
Deep practical experience using HubSpot or similar systems for pipeline management and data-driven decision-making.
Ideal Experience and Qualifications Proven Success: 7+ years of experience in Client Success or Account Management, with a consistent track record of exceeding retention and expansion targets.
CRM Proficiency: Deep practical experience using HubSpot or similar systems for pipeline management and data-driven decision-making.

Company Overview CXponent is a premier technology advisory platform providing high-touch brokerage and consulting services.
Act as a technical sponsor for represented technologies, educating clients on new capabilities to maximize solution adoption and expansion.
Solid understanding of the Brokerage and Technology Advisory ecosystem, including CCaaS/CX, IT Infrastructure, and Cloud Solutions.

Maintain meticulous HubSpot CRM hygiene, including renewal dates, health scores, and opportunity tracking to ensure accurate forecasting.

Shore Capital Partners Shore Capital Partners, a leading Chicago-based private equity firm focused on microcap and lower-middle-market investments across North America.
With over $17 billion in assets under management, Shore specializes in partnering with founders and executive teams to transform high-potential businesses into regional and national industry leaders.
Consistently recognized by Inc.
Magazine as a Top Founder-Friendly Investor and globally ranked among the top firms for private equity deal volume, Shore provides its portfolio companies with robust operational resources, strategic guidance, and deep capital backing to accelerate growth and industry consolidation.
Position Summary We are seeking a highly disciplined Client Success Manager to serve as a senior-level individual contributor and the primary post-sale driver for long-term partnership value.

Strategic Advocacy: Act as a technical sponsor for represented technologies, educating clients on new capabilities to maximize solution adoption and expansion

This listing is sourced directly from CXponent's careers page and normalized into a canonical job model.