University of Tennessee at Chattanooga

University of Tennessee at Chattanooga

IT Technician 2-ITS Customer Technical Support

Memphis, TN, United States

Sponsorship not specifiedDetected 8 days ago
Account ManagementCustomer SupportCommunicationProblem SolvingMicrosoft Office

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odds of building a lasting career here

88Lottery-free
Cap-exempt (no lottery)100
Sponsors year-round90
Entry-level history60
PERM / green-card track50
Fits your clock70

Files H-1B any time — no cap, no lottery. The 2026 weighted-selection rule doesn't touch it, which makes this the strongest structural path for entry-level talent. Pay is often lower, but your odds of staying are dramatically higher.

Lottery odds assume a STEM candidate.

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About the role

  • Utilizes remote access software to resolve incidents, install software and update workstations for users in all locations including internationally as well as home on personal equipment.
  • Configures computing devices and installs software brought to the Service Desk.
  • Runs computer remediations and malware cleanup at the request of the Cybersecurity department.

Requirements

  • Associate's Degree. (TRANSCRIPT REQUIRED)

Nice to have

  • One (1) year of related work experience
  • OR Bachelor's Degree in lieu of one year experience

Skills

  • Knowledge of Microsoft operating systems, Microsoft Office products, and Macintosh operating systems.
  • Excellent organizational and communication skills to communicate solutions to a variety of computer problems.

Compensation

  • Hiring Salary: $20.65/Hourly

Benefits

  • Provides both 1st and 2nd tier problem solving technical support via phone, email, or walk-in to all UT Health Sciences students, faculty, and staff.
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This listing is sourced directly from University of Tennessee at Chattanooga's careers page and normalized into a canonical job model.