Plain
Solutions Engineer
San Francisco office
Sponsorship not specifiedDetected 68 days ago
SQLSalesCustomer SuccessCustomer SupportCollaboration
About the role
- I'm Phil, Head of Sales at Plain, and the hiring manager for this role.
- Some of the world's most forward-thinking companies, like Cursor, Ashby, and Sanity, trust Plain to unify all customer interactions, enable faster team collaboration, and supercharge their workflows with AI.
- We're a small, tight-knit crew with offices in SF and London.
Responsibilities
- Drive the technical evaluation.
- You will establish how the SE team will partner with Account Executives and CSMs and be the bridge between pre-sale and post-sale onboarding.
- Lead Technical Evaluation of POCs.
- Help guide the pre-sale motion by connecting a prospects environment with Plain to create a strong evaluation of how they will use Plain to solve their problems.
- Manage everything from, troubleshooting blockers and connections, in order to make sure their team walks away confident Plain is the right call.
- You'd be joining as a partner to the sales team while working closely with our Engineering team to become the technical driver of our most important deals.
- Plain is redefining customer support for the next generation of B2B companies.
Requirements
- You are able to explain something complex to both technical and non-technical buyers.
- Are technically strong: understand APIs, you can read logs, write SQL, webhooks, and how systems work under the hood.
- Need everything figured out before you can operate confidently.
Company info
- You will be part of building this function from the ground up.
- Go deep on the product. Be an expert on all things Plain. Be able to show and highlight how the product can work and how to make it work in unique environments. You'll be guiding customers through complex use cases and you need to have been there yourself.
- We're building the fastest, most powerful platform to help companies move beyond reactive support and build true customer relationships.
This listing is sourced directly from Plain's careers page and normalized into a canonical job model.