Discover Financial

Sr. Manager, Debit Horizontal Management (Hybrid)

Richmond, VA, USA · Senior · Part-time

No sponsorship$164k-$187kDetected 15 days ago

NegotiationProcess ImprovementCustomer SupportLeadershipCommunicationProblem Solving

About the role

Manager, Debit Horizontal Management (Hybrid) Capital One's Enterprise Payments (EP) Debit Operations team, within the Retail Bank, is looking for a proactive Senior Manager to head the Debit Horizontal Management function.
This role involves creating a comprehensive oversight framework for Debit payment types, encompassing strategy, operations, and risk management.
By defining accountabilities across the ecosystem, acting as a strategic advisor, and monitoring end-to-end risks and controls, our team ensures a robust Debit framework.

Leadership: A successful track record of leading dynamic teams. Fostering a culture of empowerment by providing clarity, trust, and support with clear direction, and accountability to deliver strong outcomes.
Enterprise Partnerships: Collaborate with ecosystem partners (Advisors, Operations, Initiation) on routines and lead insightful discussions with leadership.
Issue Resolution: Leveraging problem-solving and influencing skills to collaborate across teams and develop resolution to Debit-related events.
Operational Excellence: Drive disciplined execution and continuous improvement across processes, controls, and operational practices to deliver consistent outcomes.
Relationship Management: Proven ability to manage and influence third- party relationships with sound judgement and persistent drive.
Strategic Leadership: The ability to develop business strategies that drive competitive success.
Team Leadership: Enable team success by setting priorities, removing obstacles, and empowering team members to own their work and deliver results.
Fostering a culture of empowerment by providing clarity, trust, and support with clear direction, and accountability to deliver strong outcomes.
Collaborate with ecosystem partners (Advisors, Operations, Initiation) on routines and lead insightful discussions with leadership.
Drive disciplined execution and continuous improvement across processes, controls, and operational practices to deliver consistent outcomes.

Bachelor's Degree or Military Experience
At least 3 years of People Management experience
At least 5 years of Process Management experience
At least 3 years of experience supporting, partnering and interacting with internal and external business clients
A proven ability to set direction and execute priorities effectively within a fast-paced, dynamic environment.
The ideal candidate will demonstrate:
All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At least 5 years experience with multiple payment types
At least 5 years of experience in risk, compliance or audit
At least 6 years of Process Management experience leading cross functional programs
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $163,900 - $187,100 for Sr Manager, Process Management
Richmond, VA: $149,000 - $170,000 for Sr Manager, Process Management
Wilmington, DE: $149,000 - $170,000 for Sr Manager, Process Management

The minimum and maximum full-time annual salaries for this role are listed below, by location.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

This listing is sourced directly from Discover Financial's careers page and normalized into a canonical job model.