Brandeis University

Brandeis University

Senior Customer Service & Systems Administrator

Brandeis - Waltham Campus, USA · Senior

Sponsorship not specified$64k-$95kDetected 1 day ago
AccessibilityProcess ImprovementCustomer SupportCommunication

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odds of building a lasting career here

88Lottery-free
Cap-exempt (no lottery)100
Sponsors year-round90
Entry-level history60
PERM / green-card track50
Fits your clock70

Files H-1B any time — no cap, no lottery. The 2026 weighted-selection rule doesn't touch it, which makes this the strongest structural path for entry-level talent. Pay is often lower, but your odds of staying are dramatically higher.

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

5 transfer filings in the last year, covering 5 workers. Median labor-condition decision: 22 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • The position has primary administrative responsibility for the Facilities Maximo computerized maintenance management system (CMMS).
  • The position works with Communications and appropriate Campus Operations departments to ensure website information is accurate, current, accessible, and user-friendly.
  • This includes intake of all service requests from the University Community, supporting the processing and assignment of work orders for the facilities services team as well as resolution of all customer service issues.

Responsibilities

  • Reporting to the Exec Director of Operations, Administration and Budget, this position provides administrative support to the Facilities Work Management group, coordinating the daily intake and processing of work orders.
  • Supports the resolution of all customer service issues, troubleshooting and working through to resolution.
  • Works closely with the Supervisor of Work Order Operations to monitor work order activity, identify issues requiring follow-up, and support timely processing and closure of service requests.
  • Supports communication with departments regarding work order status, service requests, and customer service issues.
  • Creates and provides a wide variety of reports for measuring process and operational efficiencies along with other reports as needed for general data requests relevant to Maximo.
  • Provides additional technical support and assistance to Facilities staff for common issues with desktops, laptops, tablets, phones, radios, scanners, etc.
  • Supports the computer refresh in coordination with the IT department.
  • Work with the Associate Director, Facilities Support Services, who will oversee the vendor, to provide administrative support for facilities materials management and the outsourced stockroom operation.
  • Support the accurate allocation and chargeback of materials to the appropriate Facilities organization.

Requirements

  • B.A./B.S. or equivalent required
  • The ideal candidate will have working knowledge and experience with Maximo computerized maintenance management system (CMMS).

Nice to have

  • Experience with AIMS Parking Management Software is also preferred.
  • It is also preferred that the individual has some experience with Data Splice, and 25Live.

Compensation

  • The University's pay ranges represent a good faith estimate of what Brandeis reasonably expects to pay for a position at the time of posting.
  • The pay offered to a selected candidate during hiring will be based on factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience and education/training, internal peer equity, and applicable legal requirements.
  • Works closely with ITS on the annual computer refreshes for Campus Planning and Operations.

Benefits

  • The anticipated hiring salary is generally expected to fall near the midpoint of the range, based on the candidate's qualifications, skills, experience, and internal equity.
  • 3-5-years required, preferably more and preferably in a higher education environment.
  • Monitor inventory levels and supply usage to help ensure appropriate stock levels are maintained and operational needs are met.

Company info

  • Interacts with departmental field staff, supervisors, managers and other senior staff, as well as a broad range of customers and constituents both within the University and external to Brandeis.

Equal opportunity

  • Statement
  • Brandeis University is an equal opportunity employer which does not discriminate against any applicant or employee on the basis of race, color, ancestry, religious creed, gender identity and expression, national or ethnic origin, sex, sexual orientation, pregnancy, age, genetic information, disability, caste, military or veteran status or any other category protected by law (also known as membership in a "protected class").
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This listing is sourced directly from Brandeis University's careers page and normalized into a canonical job model.