Nexthink
Senior Manager, Services GTM - NA
Boston, MA, United States · Senior
Sponsorship not specified$150k-$180kDetected 26 days ago
Project ManagementSalesAccount ManagementLeadershipCommunicationProblem SolvingMentoringPublic Speaking
About the role
- Nexthink is the leader in digital employee experience management software.
- The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue.
- Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
Responsibilities
- Partner with sales leadership to improve services attach rates and ensure PS is embedded early in key deals
- Partner with PS leadership to own and uphold the gold standard for service positioning across the North America. Own the commercial narrative around services in region
- Support sales on high-value or complex deals, providing expert input on services scope and value proposition
- Be able to lead and develop a teams, providing coaching and performance oversight
- Support in navigating complex customer situations, protecting key relationships, and driving resolution
- Collaborate with cross-functional stakeholders to align regional activities with broader business priorities
- Work with PS stakeholders to develop and execute action plans for every at-risk renewals
- Lead PS representation at NA QBRs, presenting escalation trends, quality metrics, and back-to-green outcomes
- Maintain a visible presence in subregional business reviews, supporting the PS team
- Strategic & Operational Support
Compensation
- $150k-$180k
Benefits
- Monitor the health of renewals and PS status across the North America region.
Company info
- As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to more than 25+ million employees.
- This role sits at the intersection of sales and delivery - that is the PS face to the sales organisation in North America.
- What sets this role apart from a conventional
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This listing is sourced directly from Nexthink's careers page and normalized into a canonical job model.