Art of Problem Solving

Front Desk Lead

Frisco, Texas, United States · Full-time

No sponsorshipDetected 16 days ago

Customer SupportLeadershipCommunicationProblem Solving

About the role

Serve as an intermediary between the Front Desk Associates and the full-time campus team, supporting campus operations and helping ensure the front desk team is set up for success

In this role, you will support our Front Desk Associates, answer phone calls and emails, warmly welcome both current and prospective students and their families, and act as the friendly face of AoPS Academy while classes are in session.
Additionally, in this role you will support campus operations by helping take inventory, tidying up the facility, and assisting the full-time staff with other campus procedures to ensure things are running smoothly.
Mentor, train, and support Front Desk Associates, serving as a first point of contact for questions and day-to-day guidance
Manage and respond to customer inquiries both by phone and email
Maintain multiple calendars, schedule meetings, and ensure everything is up-to-date
Impact: Be the welcoming face of AoPS Academy, supporting campus operations and helping create positive first impressions for students and families in our mission to train great problem solvers

Flexibility across all three is required.
Please note that in order to be considered for this position you must be legally authorized to work in the US.

A proactive, initiative-taking approach to problem-solving
The ability to gain a deep understanding of AoPS Academy operations and culture
A commitment to supporting enrollment goals
experience interacting with families and students (elementary through high school) preferred
Strong organizational and computer skills
Excellent verbal and written communication skills
knowledge of correct grammar, spelling, and English usage
Ability to work both independently and collaboratively

Assist with outreach and inreach events, helping coordinate front desk involvement and presence
Serve as campus receptionist; answer the phone, respond to voicemails, and pass on relevant information to the appropriate staff member
Warmly welcome both current and prospective students and their families
Provide admissions assistance as needed with consultation requests, scheduling, and post-consultation follow-ups
Organize and prepare classroom and office supplies
Take inventory to support campus operations
Supervise students between classes
Assume responsibility for the organization, operation, and appearance of the lobby and front desk area

Multiple options for Medical, Dental and Vision plans
Future Planning: 401k retirement plan with company match
Quality of Life: PTO plan and supportive leadership
AoPS Academy is a year-round educational enrichment program.
AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.
Students learn in small classes led by accomplished instructors and collaborate with a peer group who share their passion for learning.
Culture: Join a team of lifelong learners dedicated to discovering, inspiring, and training high-performing students in advanced problem-solving education

Be the welcoming face of AoPS Academy, supporting campus operations and helping create positive first impressions for students and families in our mission to train great problem solvers
Join a team of lifelong learners dedicated to discovering, inspiring, and training high-performing students in advanced problem-solving education
We offer a world-class curriculum in math, science, and language arts for students in grades 1-12, creating an environment where exploration meets challenge, right in your local neighborhood.
We are unable to offer sponsorship, including STEM-OPT and H-1B.

Please note that in order to be considered for this position you must be legally authorized to work in the US.

This listing is sourced directly from Art of Problem Solving's careers page and normalized into a canonical job model.