PointClickCare
Solutions Analyst - (EHR Support, West Coast)
Remote, USA
Sponsorship not specified$55k-$65kDetected 20 hours ago
ExcelRecruitingHRCustomer SupportEHR/EMRResearchLeadershipCollaborationCritical ThinkingTime Management
About the role
- Our team works as the first point of contact for a wide range of technology related issues.
- If you are looking for an opportunity to expand your technical skills and are passionate about delivering exceptional customer service - then, we certainly have the right opportunity for you!
Responsibilities
- Ability to establish and maintain effective working relationships with internal and external stakeholders
- Experience in a technical support position an asset
Nice to have
- Exposure to AI tools and a desire to leverage them to enhance your work content and user experience
- Ability to handle clients professionally and with a high level of confidence during all interactions
- Ability to work on concurrent tasks while effectively organizing, prioritizing, and coordinating work assignments for self and other team members
- Must excel in a fast-paced environment where critical thinking and time management skills are required for success
- Sound understanding of API and service technologies and functions
- Take initiatives and help establish a positive team environment built on mutual trust and respect
- Participate in the development and improvement of operational tools and processes
- Innovative thinker who is positive, proactive, takes accountability and readily embraces change
Compensation
- These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
Benefits
- Benefits starting from Day 1!
- Demonstrate personal leadership attributes by incorporating commitments to ongoing development and continuous learning
- Degree, or Post-Secondary Education -Information Technology, or related technical field preferred
Company info
- to help providers deliver exceptional care.
- And that starts with our people.
- As a leading health tech company that's founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
- With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives.
- We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact.
- Recognized by Forbes as a top private cloud company and honored as one of Canada's Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
- At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change.
- Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making.
- By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact.
- It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
- Join us in redefining healthcare - so it doesn't just survive, it thrives.
- To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn. **Travel to Office expectations**
- As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
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This listing is sourced directly from PointClickCare's careers page and normalized into a canonical job model.