Neara
Director, Customer Implementation
Los Angeles · Director
Sponsorship not specifiedDetected 1 day ago
Machine LearningProject ManagementCustomer SuccessLeadershipProblem Solving
About the role
- Imagine having the power to stress-test an entire power grid against a hurricane or thunderstorm before the clouds even gather.
- Our team is a collection of brilliant minds who are fanatical about making a tangible difference in the real world, utilising AI and machine learning to accelerate everything from data classification to complex scenario analysis.
- This is a role for an orchestrator-someone who can take full ownership of high-stakes enterprise accounts, navigating technical work streams and demanding stakeholders with total autonomy.
Responsibilities
- Account strategy: Develop and maintain a "living" account strategy. You define the what, why and how, ensuring the team remains aligned on long-term objectives rather than just ticking boxes.
- Develop and maintain a "living" account strategy.
- You will map influence, build multi-level relationships and navigate complex stakeholder landscapes to drive consensus.
Requirements
- Proven delivery record: You have successfully navigated high-pressure, complex implementations.
- Technical credibility: You have led teams with strong technical ICs.
- You know how to get the best out of people who have high expertise in specific domains.
- Exceptional problem solving: You can structure ambiguous challenges and provide clear, actionable recommendations under pressure.
- You can do this for operational and organisational challenges as readily as technical ones.
- Radical independence: You are a self-starter who prioritises alignment over permission.
- You are an SME on implementation not just strategy.
Benefits
- Adaptive learning: You have a demonstrated ability to master new industries or domains at an accelerated pace.
Company info
- Organisational navigation: Master the internal politics of enterprise environments. You will map influence, build multi-level relationships and navigate complex stakeholder landscapes to drive consensus. This is a core part of the job, not a nice-to-have.
- This is a core part of the job, not a nice-to-have.
This listing is sourced directly from Neara's careers page and normalized into a canonical job model.