Planned Parenthood Los Angeles

Planned Parenthood Los Angeles

Bilingual Call Center Specialist - Los Angeles, CA

Downtown Los Angeles

Sponsorship not specifiedDetected 72 days ago
Customer SupportCommunicationAdaptabilityMicrosoft Office

About the role

  • Answer telephone calls efficiently by meeting the established target amount of average calls / hour.
  • Be well versed on PPLA health services and answer relevant questions about PPLA health centers and health services.
  • Schedule patient appointments according to PPLA guidelines, using PPLA's computer-based appointment scheduler.

Responsibilities

  • De-escalate situations involving dissatisfied patients, offering patient assistance and support.
  • The Call Center Specialist will provide excellent customer service to both external and internal clients, answer calls, schedule appointments, provide support to Centers and provide general agency or program information.

Nice to have

  • High school diploma or equivalent.
  • Effective and polite communication skills / excellent customer service skills.
  • Ability to work with computers and enter data quickly and accurately.
  • Working knowledge of Microsoft Office, especially Outlook and Internet Explorer.
  • Ability to work independently and as a team member.
  • Possess a warm, caring manner.
  • Adaptability and flexibility
  • Ability to relate to diverse communities.

Compensation

  • At Planned Parenthood Los Angeles we continuously work towards our value of "we respect and honor all people", which also relates to our compensation philosophy.
  • Equal Employment Opportunity will be afforded to all applicants and other covered persons without regard to protected characteristics, including their perceived protected characteristic.
  • Protected categories include:
  • PPLA will consider for employment qualified applicants with criminal histories in accordance with the requirements of Los Angeles Fair Chance Initiative for Hiring.

Benefits

  • Founded 52+ years ago, Planned Parenthood Los Angeles is one of the largest providers of reproductive health care services in Los Angeles County.
  • The Planned Parenthood Los Angeles (PPLA) team works together to provide high-quality, affordable reproductive health care to women, men, and young people across Los Angeles County.
  • Must be able to understand and communicate information on payment for health services, including self pay, private insurance and state benefits such as Family PACT and Medi-Cal.
  • Must follow policies, procedures and PPLA guidelines relating to patient confidentiality as well as reproductive health of minors. (Mandatory Reporting & Out of State Patients)
  • Health Center efforts to achieve established goals for productivity.
  • Participate in Health Center/affiliate efforts to achieve established revenue cycle goals.
  • Medical, dental, and vision coverage options for you and eligible dependents
  • 403(b) Retirement plan with up to 3% employer match

Company info

  • Over one hundred years ago, Planned Parenthood was founded on the idea that everyone should have the information and care they need to live strong, healthy lives and fulfill their dreams.
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This listing is sourced directly from Planned Parenthood Los Angeles's careers page and normalized into a canonical job model.