Seatgeek
Engineering Manager, SupportX
New York, New York · Senior
Sponsorship not specified$171k-$248kDetected 54 days ago
PythonC#SwiftKotlinFastAPI.NETGitPostgreSQLElasticsearchDynamoDBAWSKubernetesDatadogTemporalKafkaAirflowLLMsCustomer SupportZendeskLeadershipCollaborationArgo CD
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odds of building a lasting career here
61Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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from this employer's Department of Labor filings
Files H-1B transfers
7 transfer filings in the last year, covering 7 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- SeatGeek believes live events are powerful experiences that unite humans.
Responsibilities
- Manage a team of Backend, Frontend and applied AI and automation engineers
- Rapidly build and iterate tools to boost fan experience, and maintain a high standard of operational excellence across the platform
- Perform code and architecture reviews, and provide technical and design feedback to the team
- Provide regular job performance feedback, hold one-on-ones, and provide career development support to your direct reports
- Select new and work with existing technology vendors when necessary. You constantly make build or buy decisions together with your team
- At times, roll up your sleeves to deliver features and iterate across the platform
- Communicate technical and product decisions to the right people, resolve blocking issues, and collaborate with other leaders across the organization
- Knowledge of the technology industry and customer support tools + workflows to help your team make good tooling and framework decisions to set them up for success
- You understand how to lead by setting context, facilitating collaboration, and getting buy-in between cross functional partners in product, design, engineering and leadership
- Custom tools to increase support agent efficiency and create delightful fan outcomes
Requirements
- 2+ years of experience as an engineering manager of productive, motivated teams
- You've worked as an Engineer in the past, are familiar with the challenges of that role, and preferably have had hands-on experience with the following:
- Experience with every technology listed isn't expected, we've included them for transparency.
- Play an active role in our recruiting process, helping us grow our engineering team in any way you can
Compensation
- Annual subscription to Spotify, Apple Music, or Amazon music
- The salary range for this role is $171,000 - $248,000 USD.
Benefits
- Discretionary annual bonus
- Flexible work environment, allowing you to work as many days a week in the office as you'd like or 100% remotely
- A WFH stipend to support your home office setup
- Up to 16 weeks of fully-paid family leave
- Health, vision, dental, and life insurance
- Up to $25k towards family building, reproductive health services and Gender-affirming care
- $500 per year for wellness expenses
- Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
- This role is equity eligible.
- As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings.
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This listing is sourced directly from Seatgeek's careers page and normalized into a canonical job model.