Profound

Account Manager (Agency)

New York, New York · Senior

Sponsorship not specified$90k-$140kDetected 43 days ago

FigmaCRMAccount ManagementPipeline ManagementNegotiationValuationProcurementCommunicationCollaborationOrganizational Skills

About the role

Note: All official communication from Profound will come from a @tryprofound.com email address.
If you're contacted by anyone using a different domain, please disregard and report it as spam.

Own a portfolio of 40 to 60 accounts (depends on contract values) and be directly responsible for renewal and expansion revenue
Co-manage the customer lifecycle with the Agency Engagement Management team from onboarding through expansions and renewals, identifying opportunities to deepen adoption and value for the agency and their clients
Develop a deep understanding of each customer's goals, workflows, and organization to position Profound as a must-have partner
Partner with agencies to build strong relationships with enterprise brands along the way, empowering agency stakeholders and their client stakeholders
Build organizational maps of agencies to expand relationships and impact
Build and manage a pipeline of renewals, cross-sells, and upsells against monthly and quarterly revenue targets
Lead commercial conversations including executive business reviews and negotiations for multi-product renewals and upsells
Collaborate cross-functionally with Product, Engineering, Agency Account Executives and Agency Engagement Managers to deliver a seamless agency partnership experience and surface insights that drive adoption
Excellent negotiation and closing skills with the ability to manage complex deals and procurement processes
High emotional intelligence and communication skills, able to build trust quickly and manage multiple, matrixed stakeholder relationships, at the independent / subsidiary agency level and at the holding company level

5 or more years of SaaS experience in account management, renewals, or expansion sales, with a specific focus on agencies and agency partnerships

Profound is the marketing platform for the AI era.
As people increasingly turn to ChatGPT, Perplexity, and Gemini to decide what to buy, we give brands the intelligence to see how AI represents them and the Agents to act on it.
Today, ~13% of the Fortune 500, plus companies like Ramp, Figma, Chime, Calendly, and DocuSign, use Profound to turn AI Search from a black box into a measurable growth channel.
Track record of exceeding commercial targets through renewals and upsells, with quota-carrying experience preferred

For this role, the expected base salary range is $90,000 to $140,000 before variable compensation.

Entrepreneurial mindset, resourceful, proactive, and comfortable owning outcomes in a fast-paced, high-growth environment

Drive mutual value for agencies who are part of the Profound Partners program, in collaboration with the Ecosystem team (joint GTM, training and enablement, etc.)

This listing is sourced directly from Profound's careers page and normalized into a canonical job model.