Podium

Podium

AI Mid-Market Customer Success Manager

Lehi, Utah · Mid

Sponsorship not specifiedDetected 21 days ago
LLMsAgentic AIAccount ManagementPerformance ManagementCustomer SuccessCommunicationProblem Solving

About the role

  • In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year.
  • Podium has been recognized as the Best AI Implementation by Inc.
  • Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact.

Responsibilities

  • Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of podium products
  • Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage
  • Build with world-class talent

Requirements

  • Experience and passion for increasing the value of the customer by increasing the breadth and/or depth of their usage of products
  • Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts
  • Demonstrated ability to go above and beyond to maximize retention save %
  • Ability to provide strategic contributions through proven active involvement in shaping departmental strategies
  • Scored top 10% in your performance reviews for the past 3 years
  • 5+ years customer success, onboarding or account management experience
  • 3+ years B2B software experience
  • 4-year degree required

Compensation

  • Bi-annual swag drops with cool Podium gear and apparel

Benefits

  • Life insurance, long and short-term disability coverage
  • Paid maternity and paternity leave
  • Fertility Benefits
  • Generous vacation time, plus three 4-day summer holiday weekends
  • Excellent medical, dental, and vision benefits
  • A stellar HQ (Utah) gym with local professional coaches and classes offered

Company info

  • At Podium, we bring AI Employees to local businesses that turn every conversation into revenue.
  • Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.
  • During this time, we've deployed 10,000 AI employees to empower real business outcomes for our customers.
  • Podium is building what we believe will be the most impactful AI employee ecosystem for local business.
  • Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.
  • Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium.
  • If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.
  • At Podium, we're seeking an AI Mid-Market Customer Success Manager to work with our high-value customers.
  • Our mission at Podium is to make business and customer communications more effective, convenient, and streamlined with our products that leverage AI.
  • The CSM team provides exceptional experiences for our customer base while increasing usage of the platform and driving down churn.
  • We're looking for a versatile A-player who can meet with both C-suite and day-to-day contacts - speaking to the ROI of the platform while troubleshooting issues.

Equal opportunity

  • equal opportunity employer.
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This listing is sourced directly from Podium's careers page and normalized into a canonical job model.