University of Miami

University of Miami

Sr. Manager, Contact Center Platforms & AI

Medley, FL, USA · Senior · Contract

Sponsorship not specifiedDetected 11 hours ago
Process ImprovementHRISPatient CareResearchLeadershipCommunicationCollaborationMentoringInternal Audit

Stay score

odds of building a lasting career here

88Lottery-free
Cap-exempt (no lottery)100
Sponsors year-round90
Entry-level history60
PERM / green-card track50
Fits your clock70

Files H-1B any time — no cap, no lottery. The 2026 weighted-selection rule doesn't touch it, which makes this the strongest structural path for entry-level talent. Pay is often lower, but your odds of staying are dramatically higher.

Lottery odds assume a STEM candidate.

Personalize to your clock →

Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 5 green-card filings in this occupation, 100% were for a worker who already held the job.

States it is exempt from the H-1B cap

In 130 Department of Labor filings, this employer states it is an institution of higher education — one of the statutory grounds for exemption from the H-1B cap. Cap-exempt employers can file year-round without entering the lottery.Employer's own attestation on a Department of Labor wage determination, not a USCIS determination — exemption is decided per petition.

Files H-1B transfers

10 transfer filings in the last year, covering 10 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

Community outcomes

No reports yet — be the first to help the next applicant.

About the role

  • To learn how to apply for a faculty or staff position, please review this tip sheet.
  • The University of Miami/UHealth Department of UHealth Connect has an exciting opportunity for a Full Time Sr Manager Contact Center Platforms & AI, to work onsite in the Medley Office. .
  • Ensures employees are trained on controls within the function and on University policy and procedures.

Responsibilities

  • Ability to create and maintain a cohesive and productive team environment, build positive working relationships and work collaboratively with others.

Requirements

  • Oversees enterprise automation, artificial intelligence, virtual agent, conversational AI, intelligent routing, and self-service capabilities to improve efficiency and customer experience.
  • Technical Proficiency:

Skills

  • Organizational Development:
  • Knowledge of financial operations and management.
  • Operational Management:
  • Financial Oversight:

Benefits

  • Any relevant education, certifications and/or work experience may be considered.
  • The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
  • As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean.

Equal opportunity

  • Equal Opportunity Employer.
Apply directly at University of Miami →Create a free account for alerts like thisView University of Miami immigration profile

This listing is sourced directly from University of Miami's careers page and normalized into a canonical job model.