Careers Cooperhealth.icims.com
Patient Services Rep (PER DIEM)
Camden, NJ, US · Part-time
Sponsorship not specifiedDetected 1 day ago
Customer SupportEpicPatient CareRadiologyResearchCommunication
About the role
- Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols.
- We also provide attractive working conditions and opportunities for career growth through professional development.
- Discover why Cooper University Health Care is the employer of choice in South Jersey.
Responsibilities
- Provides patient support and keeps informed of delays.
- Performs all registration functions including full registration as well as updating/validating demographics, identification, insurance information and completing verification and obtaining signatures.
- Performs and documents patient outreach for messages received in front desk pool, Mychart messaging and confirmation calls.
Compensation
- We have a commitment to our employees to provide competitive rates and compensation programs.
Benefits
- About Us At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team.
- Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement.
Company info
- At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team.
- We have a commitment to our employees to provide competitive rates and compensation programs.
- Short Description Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience.
- Takes appropriate action including offering alternatives.
- Utilizes kiosks, tablets and other technology to assist patients upon arrival (meet the patient where they are).
- Requires ability to stand and walk for periods of time depending on location for two to eight (2-8) hours per assigned shift.
- Makes appointments, including follow-up appointments for patients in a high customer service environment in an efficient and timely manner across the healthcare continuum including physician office visits, imaging, and lab post-visit and during patient outreach.
- Collects co-pays and outstanding balances.
- Reviews and reconciles cash drawer on daily basis.
- Accurately and efficiently performs many non-clinical administrative duties, including but not limited to in-basket and telephone communication, documentation in medical record, obtaining reports and medical records, completion of insurance and/or disability forms, precertification and/or authorizations, referrals and work queues such as patient reg, referrals, etc.
- Complies with procedures for transcription of orders (radiology and/or scheduling).
- Performs and documents in a timely and efficient manner patient outreach and call backs for messages received in pool, MyChart messaging and confirmation calls.
- Fulfills organizational responsibilities as assigned including respecting/promoting patient rights, responding appropriately to emergencies.
- Successfully communicates with multidisciplinary team members and patients upholding our Mission, Vision and Values and adhering to Code of Ethical conduct.
- Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations.
- Requires flexibility and the ability to multitask in a face paced environment and adjust to the patient volume.
- Other duties as assigned by the manager.
- Experience Required Minimum one year of recent registration or billing experience working in a medical facility preferred.
- Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred.
- Epic experience preferred.
- Excellent organizational, written/verbal communication and teamwork skills.
- Demonstrated performance of excellent customer service skills.
- Education Requirements High School Diploma or equivalent required.
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