Festival Foods

Festival Foods

Guest Service Representative (Full Time)

Verona, WI, US · Part-time

Sponsorship not specifiedDetected 1 day ago
Customer SupportLeadershipCommunicationProblem SolvingMentoring

About the role

  • Join our Festival Foods team as a Full-Time Guest Service Representative!
  • Job Title: Guest Service Representative (GSR) Reports to: Guest Services Manager Are you passionate about customer service and creating a welcoming environment for guests?
  • Do you thrive in a hospitality setting where every interaction makes a difference?

Responsibilities

  • Monitor Guest Service activity, ensure team compliance with procedures, and maintain department cleanliness and functionality.
  • Step in to direct guests, manage checkout lines, and provide timely overrides or assistance to the Guest Service team.
  • Efficiently manage staff schedules, adjust operations based on business needs, and maintain compliance with labor laws for minor employees.
  • Support: Step in to direct guests, manage checkout lines, and provide timely overrides or assistance to the Guest Service team.
  • Monitor & Adjust: Efficiently manage staff schedules, adjust operations based on business needs, and maintain compliance with labor laws for minor employees.
  • Manage Lane Flow: Open additional checkout lanes as needed to ensure a smooth guest experience during busy periods.
  • Support the Team: Other duties as assigned.
  • Support: Our associates receive support for their total well-being
  • We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates.

Requirements

  • Problem-Solving Skills: Proven ability to resolve guest concerns using effective communication and professionalism.
  • Physical Demands and Work Environment: The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job.
  • The associate must possess the ability to stand in place for long periods of time
  • Ability to work varied hours/days, including nights, weekends, and holidays, as needed.
  • Join our team and bring your customer service, hospitality, front desk agent and leadership skills to a fast-paced, rewarding environment where you can make a real impact every day!

Skills

  • include but not limited to ten tile evaluations, Coach's Reminder Card, Cashier Daily, Cashier
  • Proven ability to resolve guest concerns using effective communication and professionalism.
  • Organizational Talent: Capability to juggle multiple priorities and adjust schedules as needed to meet business demands.
  • Physical Demands and
  • The Guest Service Representative is a position that is full-time.
  • The work schedule may include mornings, afternoons, evenings, weekends, and holidays within the individual's availability.

Compensation

  • Festival Foods has an annual discretionary match to help our associates reach their savings goals.

Benefits

  • Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
  • Offering a 401(k), we're proud to support our associates in planning for retirement.
  • The 401(k) plan empowers associates to save a portion of their paychecks for retirement.
  • including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees
  • Proactively manage staff coverage by calling in additional team members when needed to cover absences or increased business demand.

Company info

  • Reinforce company culture, uphold guest service standards, and guide Guest Service associates (Service Desk, Cashiers, Baggers, and Cart Runners) in daily operations.
  • Other duties as assigned.
  • Lead by Example: Reinforce company culture, uphold guest service standards, and guide Guest Service associates (Service Desk, Cashiers, Baggers, and Cart Runners) in daily operations.
  • We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value.
  • At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all.

Equal opportunity

  • Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
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This listing is sourced directly from Festival Foods's careers page and normalized into a canonical job model.