Zenara Health
Clinical Concierge
United States · Part-time
Sponsorship not specified$28k-$35kDetected 8 days ago
RESTComputer VisionSalesOutbound SalesCustomer SuccessIntercomMicrosoft Teams
About the role
- Zenara Health is looking for a warm, articulate Clinical Concierge to help psychiatrists and mental health clinicians get started with Zenara Assess and feel genuinely supported from their first interaction.
- Our users are psychiatrists, mental health clinicians, and psychiatric practice teams.
- They are busy, professional, and clinically sophisticated.
Responsibilities
- Who attended the meeting or called What they needed What was answered What still needs follow-up Who should own the next step Any urgent issue or concern Any repeated question, confusion, or product feedback A good concierge does not just have a warm call.
- Zenara supports the clinician.
Requirements
- These calls are typically held on Microsoft Teams, so you must be comfortable appearing on video with clinicians and professional users.
Compensation
- $28k-$35k
Benefits
- There is also a small component of answering inbound calls during the afternoon coverage window, though we expect inbound call volume to be low at the start.
- You do not need to be a clinician, but a clinical or mental-health-related background is strongly preferred.
- This could include nursing, psychology, social work, behavioral health, care coordination, psychiatric practice administration, medical assisting, healthcare customer success, or current study in a related field.
- Provide light inbound call coverage during the afternoon window As part of your scheduled coverage window, you may also answer occasional inbound calls from clinicians, practice teams, or users.
- 10am-2pm Pacific Time There may be some flexibility around the exact window, but the goal is to provide reliable coverage during the US afternoon.
- This role is intended to support onboarding calls, follow-up calls, and light inbound coverage during the US afternoon window.
Company info
- What we're looking for The most important quality is presence.
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This listing is sourced directly from Zenara Health's careers page and normalized into a canonical job model.