Solera
Strategic Solution Performance Manager
Virtual Ontario · Full-time
Sponsorship not specified$60k-$75kDetected 1 day ago
Data AnalysisCRMAccount ManagementProcess ImprovementCustomer SuccessLeadershipCommunicationCollaborationMentoring
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Cap-exempt (no lottery)0
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Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
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About the role
- The Performance Manager / Product SME for [Product] is a dealership operations and product expert responsible for ensuring customers achieve maximum value from their inset DMS, CRM, Service, and Marketing.
- They work side-by-side with Account Managers to:
Responsibilities
- CRM workflows: Lead handling, BDC processes, showroom tracking
- Lead response times, appointment set ratios, and close rates
- Deliver scalable workflows, playbooks, and best practices tailored to dealership size.
Requirements
- 3-7+ years' experience in automotive SaaS, dealership operations, training, or consulting.
- Strong working knowledge of dealership processes across fixed ops, variable ops, CRM, and marketing.
- Hands-on experience with one or more automotive technologies (DMS, CRM, service scheduling, marketing platforms).
- Ability to communicate complex workflows clearly to dealership users and leaders.
- Familiarity with major DMS providers (CDK, Reynolds, Dealertrack, Tekion).
- Experience with CRM platforms (Elead, VinSolutions, DealerSocket, etc.).
- Prior experience in a Product Specialist, Trainer, Consultant, or Fixed Ops role.
- Proven ability to present insights to executive audiences (GMs, Fixed Ops Directors, Dealer Principals).
- Operational Expertise - Deep understanding of automotive workflows.
- Product Mastery - Expert-level proficiency in assigned solutions.
- Required
- Excellent skills in coaching, training, process improvement, and data analysis.
- Preferred
- Background in BDC operations, service lane management, or dealership marketing.
- Success Metrics
- Product adoption & utilization levels across DMS, CRM, Service, Marketing Platforms
Nice to have
- Provide training, insights, and best practices
- This role is highly consultative, hands-on, and data-driven, acting as the "product and performance engine" for the territory.
- Product Adoption & Utilization Leadership in assigned Platform -CRM
- Performance Improvement & Dealership Optimization
- With Account Manager, analyze dealership performance metrics and translate them into actionable recommendations.
- Technician efficiency & labor hours
- Service retention, upsell capture, and multi-point inspection usage
- Marketing ROI and customer lifetime value
Compensation
- $60k-$75k
Company info
- Prioritization for Adoption, At Risk Customers, Strategic Accounts. - Recommend prioritization on which accounts need on-site vs. virtual engagement. - Assist with onboarding workflows for new rooftops added through expansion.
- Conduct usage audits and work with customers to close adoption gaps.
Equal opportunity
- The Solera group is an equal opportunity employer and complies with all applicable federal, provincial, and local fair employment practices laws.
This listing is sourced directly from Solera's careers page and normalized into a canonical job model.