Aimé Leon Dore

Customer Experience Manager

HQ - New York

Sponsorship not specified$80k-$90kDetected 21 days ago

LogisticsERPCustomer SupportShopifyCommunicationProblem SolvingMentoringPublic Speaking

About the role

Aimé Leon Dore is looking for a Customer Experience Manager to join our team in New York, New York, reporting directly to Director of Domestic Operations.
This role serves as a central point of contact for customer concerns, ensuring timely, accurate, and brand-aligned responses while partnering with internal teams to keep the customer experience smooth and consistent.
Salary Range: $80,000 - $90,000 Aimé Leon Dore is from Queens, NY.

3-5+ years in customer experience, customer service, hospitality, retail support, or digital support roles.
Ability to collaborate effectively, hold others accountable, and take ownership of function
Organized, detail-oriented, and able to manage multiple open cases simultaneously.

Address a broad range of customer concerns, including post-purchase questions, product issues, service complaints, delivery delays, order discrepancies, store interactions, and general feedback.
Serve as the primary CX liaison with internal teams, to ensure voice-of-customer insights are shared and actioned.
Work with fulfillment, logistics, and operations teams to troubleshoot order-related concerns, including shipment errors, delays, or damaged goods.
Monitor, analyze, and report on key CX metrics to inform strategy and performance, while regularly presenting performance reports and insights to leadership.
Champion a culture of continuous improvement, proactively identifying friction points and implementing solutions.
Establish, track, and exceed departmental and personal KPIs - while setting a roadmap for future performance benchmarks.
Strong written communication skills with the ability to convey clear, professional, brand-aligned responses.
Experience managing high-volume customer inquiries with accuracy and empathy.

$80,000 - $90,000
Aimé Leon Dore is from Queens, NY. With a strong focus on simple yet powerful design, we are driven to create timeless work by portraying an aesthetic that is uniquely our own.

This listing is sourced directly from Aimé Leon Dore's careers page and normalized into a canonical job model.