Harper
Senior Operations Lead
San Francisco · Senior · full-time
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About the role
- Long hours, rapid change, incomplete information, high stakes.
Responsibilities
- Own end-to-end brokerage operations - Policy administration, renewals, endorsements, certificates, billing, compliance
- Lead technology and systems integration - Agency management systems, CRMs, carrier portals
- Own compliance and risk management - Full regulatory compliance across every jurisdiction
- Build a team that performs under pressure - Hire, train, manage ops staff; lead from the front
- If you want to build the operational engine of a company that's never existed and own outcomes that matter-send your resume and tell us about the hardest operational challenge you've solved.
Requirements
- 10+ years in commercial insurance operations
- Experience in startup, scale-up, or high-growth environment
- Deep knowledge of brokerage workflows and agency management systems
- You know commercial lines products, brokerage workflows, and agency management systems (Epic, Applied TAM, AMS360)
Nice to have
- Insurance designations (CPCU, CIC, CRM, ARM)
- Prior startup experience
- You have regulatory and compliance knowledge (CPCU, CIC, CRM, ARM preferred)
Compensation
- $180,000-$220,000 + performance bonuses & equity
Benefits
- Health, dental, and vision insurance
- Commuter benefits
Company info
- We're adding ~1,000 customers per month.
- We're looking to do even more this year-and that's why we're hiring.
- Build operational infrastructure from scratch - SOPs that scale to 10,000+ customers monthly
This listing is sourced directly from Harper's careers page and normalized into a canonical job model.