Modmed
Manager, Customer Success (Orthopedics)
Remote - USA
Sponsorship not specifiedDetected 30 days ago
Cloud PlatformsSalesforceForecastingCustomer SuccessEHR/EMRLeadershipCommunicationCollaborationPublic Speaking
About the role
- Ensure that we are accurately forecasting at-risk customers.
- Work with Operational teams to plan, staff, and budget resources for our Customer Success team.
- Inspire customer-centricity across Modernizing Medicine.
Responsibilities
- Design and execute strategies to optimize the customer success journey.
- Drive outcomes aimed at reducing churn, increasing revenue, and optimizing customer experience.
- Work collaboratively with other teams and departments across the organization to deliver efficiencies in processes and procedures.
- Manage KPIs, milestones, and long-term goals supportive of the overall company objectives for revenue, growth, and retention.
- Collaborate and partner throughout the organization to represent customer needs and optimize the customer journey.
- Create and enforce a culture of accountability to drive client outcomes within customer success.
- Modify and evolve onboarding and training programs to develop staff competencies.
Requirements
- Bachelor's Degree required.
- Enthusiastic and creative leader with the ability to inspire and motivate others.
- Mentor and coach individual team members to achieve daily success, reach career development goals, and reduce time to proficiency.
Nice to have
- Excellent communication skills both written and verbal, strong public speaking skills are a plus.
- Working knowledge of Salesforce and/or Gainsight is a plus.
Skills
- Consistently ranked as a Top Place to Work
- 2025
Compensation
- 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation.
Benefits
- At ModMed, we believe it's important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce.
- Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
- Generous Paid Time Off and Paid Parental Leave programs,
- Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
- Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
- Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.
Company info
- Venture-Backed Company of the Year
- We are growing fast, thinking big, and we are just getting started.
- Ready to modernize medicine with us?
- Motivated - we are a growing and ever-changing organization that is transforming how healthcare information is created, consumed and utilized to increase practice efficiency and improve patient outcomes.
- Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
- Strong empathy for customers with the drive to impact revenue and growth.
This listing is sourced directly from Modmed's careers page and normalized into a canonical job model.