Talkiatry

Senior Manager, Workforce Management

New York, NY · Senior

Work authorization requiredDetected 20 days ago

SQLData VisualizationStakeholder ManagementSalesforceForecastingExcelPerformance ManagementPatient CareLeadershipCommunicationProblem Solving

About the role

ABOUT TALKIATRY Talkiatry is transforming mental health care by making high-quality psychiatry more accessible, human, and sustainable for both patients and clinicians.
Today, Talkiatry is the largest dedicated psychiatry practice in the U.S., with 750+ psychiatrists, 250+ therapists, and more than two million patient visits delivered nationwide.
At our scale, every innovation has real impact.

We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us.
Own the analytics and reporting engine for PCC Operations, ensuring visibility into performance, staffing, and efficiency metrics.
Track and interpret KPIs, including variable costs (% of revenue and per visit), workforce utilization, QA adherence, and staffing efficiency - to drive accountability across teams.
Develop and maintain dashboards and reporting frameworks that support day-to-day management and long-term decision-making.
Support program- or LOB-level performance tracking (e.g., Therapy, Intake, or pilot initiatives) by building tailored reports that establish consistent tracking and performance measurement processes.
Partner with PCC leaders to identify performance trends, uncover root causes, and translate insights into operational improvements.
Deliver clear, actionable reporting to ensure Core Ops stays aligned with business goals and growth initiatives.

Leverage WFM platforms such as Genesys and ServiceNow to enhance forecast accuracy, real-time visibility, and reporting automation.
7+ years of experience in operations analytics, workforce management, or business operations, ideally within contact center or patient access environments.
Proven success leading WFM and analytics functions supporting large-scale, high-volume operations (300+ team members across omni-channel environments).
Advanced proficiency in Excel, GSheet, SQL, and visualization tools (Tableau, Looker, Omni, or similar).
Experience with Genesys, ServiceNow, Salesforce, or other workforce/scheduling tools preferred.
Strong analytical and problem-solving skills
ability to translate complex data into clear business actions.
Excellent communication and stakeholder management skills across technical and operational audiences.

medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!
Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands
It all comes back to care: we're a mental health company, and we put our team's well-being first

equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience.

Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed.

This listing is sourced directly from Talkiatry's careers page and normalized into a canonical job model.