MKS2 Technologies
On-site Customer Service Engineer - Biloxi VA Medical Center
Biloxi, MS
Sponsorship not specified$50k-$58kDetected 1 day ago
ForecastingCustomer Support
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odds of building a lasting career here
15Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
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About the role
- We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation.
- Please take a moment to browse through our website and learn more about what it means to serve with MKS2.
- This position is located 100% onsite at the Veterans Administration facilities, including Medical Centers, with daytime hours and potential for evening and/or weekend hours.
Responsibilities
- Performing installation, configuration, maintenance, testing and troubleshooting tasks in support of the IT customers. Frequently positioning self to set up and maintain computers and connect/pull cords from under desks and in server closets.
- Communicating directly with customers on site to diagnose and resolve customer related hardware/software issues utilizing the Service Now tool. Track and document all system changes, problems, issues, and work tasks within Service Now.
- Provisioning of newly procured endpoints to include desktops, laptops, printers, and mobile devices. Perform imaging, desktop support, adds/moves and changes.
- Ability to troubleshoot problems and issues identified by customers and implement corrective actions.
Requirements
- Must have a valid REAL ID OR PASSPORT*
- US CITIZENSHIP or Permanent Residence REQUIRED*
- MUST HAVE 8+ YEARS OF IT EXPERIENCE OR A BACHELOR'S DEGREE IN STEM*
- Providing user management account support where Elevated Privileges (EP) may be required.
- Experience in maintaining troubleshooting a wide variety of systems and networks to include high volume/high availability systems.
- Must have knowledge of debugging protocols and processes.
- Experience with conducting routine system administration tasks and logging data in system admin logs.
- Experience with maintaining troubleshooting a wide variety of systems and networks, including high volume or high availability systems.
- Knowledge of debugging protocols and processes
- HS diploma or GED and 8+ years of experience with system administration or BS degree Computer Science, Electronics Engineering or other engineering or technical discipline.
Compensation
- $50,000 - $58,000 with additional $500 at 60 days, $500 at 120 days, $1000 at 1 year of employment - full benefits included
Visa & Work Authorization
- US CITIZENSHIP or Permanent Residence REQUIRED*
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This listing is sourced directly from MKS2 Technologies's careers page and normalized into a canonical job model.