ePlus Technology
Customer Success Coordinator (
Remote - US (NC and VA)
Sponsorship not specifiedDetected 3 days ago
Project ManagementCRMProcess ImprovementCustomer SuccessCustomer SupportCommunication
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- As a Customer Success Coordinator (CS C ), you will serve as the primary point of contact for a designated portfolio of Managed Services clients post-sale.
- The CSC actively translates client feedback into service improvements while surfacing opportunities for expansion.
- The essential functions of this position include:
Responsibilities
- Support & Advocacy: Serves as the first-line escalation support for issues, escalating complex problems to the appropriate teams, and acting as the voice of the customer internally.
- Manage continuous improvement, focusing on improving resilience, customer service, and customer satisfaction objectives.
- The services managed by the CSC are mainly reactive in nature, but the CSC will maintain regular, proactive engagement to monitor sentiment, ensure high satisfaction, and build loyal relationships, reducing churn risk.
- Problem Resolution and Process Optimization: Provide expert problem resolution support for difficult customer issues, including root cause analysis and driving corrective action plans.
- Translates client feedback into actionable service improvements, utilizing Customer Success tools and ticketing systems to document and enhance the customer journey.
- Adoption & Value Realization: Guides customers in adopting best practices to drive engagement and value realization.
- Analyze customer account revenue trends and manage revenue collection and cost.
Nice to have
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Benefits
- Monitor service usage trends to identify at-risk clients and educational opportunities.
- Health status is monitored and communicated via routine communications and reporting.
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This listing is sourced directly from ePlus Technology's careers page and normalized into a canonical job model.