ase
Customer Care Representative
Leesburg, Virginia, United States
Sponsorship not specifiedDetected 10 days ago
Account ManagementCustomer SupportCommunicationProblem Solving
About the role
- This role primarily involves handling inquiries through the myASE portal, phone, chat, and email to ensure exceptional customer service.
Responsibilities
- Customer Support:
- Create tickets for customer concerns and conduct follow-up and resolution in a timely manner.
- Account Management: Support users in navigating the myASE website, managing company accounts, and resolving login issues.
- Program Support:
- Assist with ASE Practice Tests and manage related issues.
- Documentation: Maintain accurate and detailed records of customer interactions and transactions.
- Support users in navigating the myASE website, managing company accounts, and resolving login issues.
- About ASE: At ASE, we provide support and foster a constructive work environment.
Requirements
- High school diploma required.
- Ability to multitask efficiently and work collaboratively in a team environment.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities.
- Proficient in typing and general computer use.
- Work Hours and Benefits:
- Remote position with working hours from 8:30 AM to 5:00 PM Eastern (lunch break from 12:30 PM to 1:30 PM).
- Two-week virtual training program.
- Benefits include paid holidays, PTO, 401K, health insurance, and education support.
- All necessary computer equipment provided.
Nice to have
- Proficiency in English (speaking, reading, and writing)
- Spanish proficiency is a plus and compensated accordingly.
- Experience with Zoho One is a plus.
- Experience with Chat is a plus.
Company info
- Assist customers with purchasing tests, scheduling or canceling appointments, and providing general information about ASE testing.
- Handle live chat sessions to assist customers with various inquiries.
- App Support: Offer support to the renewal app team by assisting customers with general inquiries and app navigation.
Equal opportunity
- ASE is committed to creating a diverse environment and is proud to be an equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
- ASE is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
- equal opportunity employer.
Visa & Work Authorization
- ASE is also committed to compliance with all fair employment practices regarding citizenship and immigration status
This listing is sourced directly from ase's careers page and normalized into a canonical job model.