IBC Bank
Mortgage Service Manager
Austin, TX · Full-time
Sponsorship not specifiedDetected 12 days ago
ExcelCustomer SupportLeadershipCommunicationCollaborationProblem SolvingMicrosoft Office
About the role
- The IBC Mortgage Servicing Manager assigns, monitors, and assesses the performance of the Servicing staff to ensure compliance and efficiency.
- High-pressure, fast-paced environment with significant telephone and personal disruption.
- The statements on this job description are intended to describe the general nature of level of work being performed by incumbents.
Responsibilities
- Designs, maintains, and implements policies and procedures for the Mortgage Servicing department
Requirements
- They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.
Nice to have
- Proficient working knowledge of Microsoft products including Word, Excel, PowerPoint, and Outlook preferred
- Spanish Language Preferred
Skills
- Customer Service experience
- Attention to detail
- Ability to take on projects with a problem-solving attitude
- Expert knowledge of Mortgage Compliance, Regulation and Guidelines
- Excellent communication skills
- Must be able to bring others together to reconcile differences.
- Position requires maintaining records, preparing various forms, verifying information, and resolving common problems.
- High School Diploma
- Bachelor's Degree Preferred
- 3+ years in previous Leadership role preferred
- Strong attention to detail and accuracy
- 5+ years' experience in loan servicing or equivalent mortgage experience required
Compensation
- Ensures annual MERS and FNMA recertification processes are completed timely
Company info
- IBC Bank successes are the result of an aggressive and innovative attitude.
- The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities.
- IBC bank hires talented, creative and dedicated individuals to help our business succeed.
- We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence.
- We are currently seeking to fill positions across all business segments.
- IBC's focus is to be customer centric and strive to provide excellent customer experience.
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This listing is sourced directly from IBC Bank's careers page and normalized into a canonical job model.