LEAP Legal Software US

AI Adoption Specialist

Toronto, Ontario, Canada · Staff+

Sponsorship not specifiedDetected 31 days ago

Customer SuccessCommunicationCollaborationAdaptabilityOrganizational Skills

About the role

As an AI Adoption Specialist, you will play a pivotal role in helping law firms unlock the full potential of LEAP's AI-powered solutions.
This role combines customer success, training, relationship management, and product advocacy.
Being part of LEAP means contributing to a team that values progress, collaboration, and high standards.

Lead training sessions and hands-on enablement to ensure firms are confident in using our AI tools, helping them integrate these capabilities into their day-to-day workflows.
Drive adoption by identifying opportunities to deepen usage, introducing new features, and supporting firms in getting the most value from LEAP's AI capabilities.
Build strong, trusted relationships with clients by understanding their needs, workflows, and challenges while positioning yourself as a go-to advisor on how to best leverage our technology.
Support growth initiatives by uncovering opportunities to expand usage of LEAP's solutions across firms and practice areas.
Collaborate cross-functionally to refine training materials, onboarding processes, and adoption strategies as our AI offerings evolve.
You will work closely with legal professionals to understand their workflows, drive meaningful engagement with our AI capabilities, and ensure they realize measurable value from the platform.
You will collaborate across teams to share client insights, influence product development, and continuously enhance the customer experience.
We build software designed specifically for legal professionals, shaped by real-world insight and continuous collaboration with the people who rely on it every day.
We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities.

3+ years in a client-facing role within a B2B SaaS environment whether in customer success, training, consulting, or a similar function.
Comfort navigating complex products and translating technical concepts into clear, practical guidance for clients.

There are endless opportunities within our business to progress and grow your career and full training is provided so an aptitude and hunger to learn is essential.

The base salary band for this role ranges from $80,000 CAD to $105,000 CAD annually.
Salary will be based on level of experience.

With more than 1000 smart, caring and ambitious 'LEAPsters' working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you'll be in good company here.
Our approach is simple; work closely with our clients, listen carefully, and build solutions that genuinely make a difference in practice.
Our platform brings everything a firm needs into one place, making it easier to manage matters, streamline documents, stay compliant, and keep finances in check.
At LEAP we are committed to fostering an inclusive and accessible environment.

This listing is sourced directly from LEAP Legal Software US's careers page and normalized into a canonical job model.