Amentum
IT Support Technician
US-AZ-Eloy
No sponsorshipDetected 1 day ago
PowerShellCustomer SupportCommunicationCollaborationWritingMicrosoft Teams
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odds of building a lasting career here
34Risky
Cap-exempt (no lottery)0
Sponsors this role70
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Health, dental, and vision insurance
- Paid time off and holidays
- Retirement benefits (including 401(k) matching)
Responsibilities
- Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units
- Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors.
- Also provide support of mobile and wireless devices to include smartphones, tablets, and hotspots
- Conduct or provide new equipment deployments and/or requested deployment support, including installation and maintenance of video teleconferencing infrastructure
- Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events
- Our people apply undaunted curiosity, relentless ambition and boundless imagination to challenge convention and drive progress.
- Or High school diploma/GED, and at least 3 years of IT help desk support experience
Requirements
- Associates Degree, and at least 1 year of IT help desk support experience
- Hands-on experience with providing network, computer, server, device imaging/encryption, mobile, server and backup support
- Experience using the ServiceNow ticketing system (or similar ticketing system)
- Experience with the Microsoft Windows 11 operating system
- Experience with Microsoft Office365, including Microsoft Teams
- Experience with end-point management and reporting tools (SCCM, Bomgar, Zscaler, and PowerShell scripting)
- Familiarity with the ITIL process
- Must be able and willing to perform physically demanding tasks, such as bending, kneeling, stretching, crawling, lifting, or moving up to 50 lbs.
- Must have a valid driver's license, access to personal transportation, and be able to pass a Motor Vehicle Records check
- Must be able to obtain and maintain facility credentials/authorization.
Nice to have
- Experience with Windows Server 2019 and Hyper-V
- Experience with InfoBlox and NetBackup
- Experience performing hardware repair of HP computers/printers and Dell servers
- Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks
- Experience evaluating system performance results and recommending improvements or optimizations
- Experience planning and leading technology assignments and projects
- ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications
- Compensation Details:
Compensation
- The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued.
- Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.
Benefits
- Assist in testing, applying, and maintaining server configurations and related security patches, as well as maintaining and checking the health of systems and backups to include restore testing
- Benefits Overview:
- Our health and welfare benefits are designed to support you and your priorities.
- Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.
- Note: Benefits may vary based on employment type, location, and applicable agreements.
Company info
- We are pipelining candidates for a future role in Eloy, AZ.
- Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products
Equal opportunity
- Amentum is proud to be an Equal Opportunity Employer.
Visa & Work Authorization
- Note: US Citizenship is required for facility credentials/authorization at this work location
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This listing is sourced directly from Amentum's careers page and normalized into a canonical job model.