Workato

Intern, Customer Experience

Palo Alto, California · Intern · Internship

Sponsorship not specifiedDetected 1 day ago

LLMsAgentic AIAgileCommunicationCollaborationProblem SolvingPublic Speaking

About the role

A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato's cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale.
With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business.
To learn more, visit www.workato.com Why join us?

In this role, you will contribute to ongoing technical projects that involve gathering and analyzing partner and customer feedback and implementing related initiatives.
Your primary responsibility will be to build agentic AI projects and automated listening posts to gather partner and customer feedback, along with reporting to summarize the results.
Agentic AI-Powered Reporting: Building and operating agentic AI workflows that automatically analyze customer and partner feedback at scale, surfacing themes, sentiment, and signals, and generating structured reports and summaries for team and stakeholder consumption.
Building Automation: Update current Workato recipes and build new Workato recipes to automatically facilitate listening posts at set points in our customer and partner journeys.
Project Support: Supporting ongoing experience team projects by creating enablement and listening posts, as well as assisting in the development and implementation of reporting and analytical models.
Update current Workato recipes and build new Workato recipes to automatically facilitate listening posts at set points in our customer and partner journeys.
Design and deploy AI agents that can autonomously execute multi-step tasks, including feedback collection, analysis, and reporting workflows.

AI Prompting: Ability to craft effective prompts for large language models to extract insights, generate summaries, classify feedback, and produce structured outputs reliably.
Agentic, Automation, and Integration Troubleshooting: Ability to diagnose and resolve issues across agentic AI workflows, Workato recipes, and third-party integrations - with a methodical approach to root cause analysis.
Problem-Solving Skills: Ability to troubleshoot issues and use resources to explore new approaches.
Agile Methodologies: Experience working in Agile development environments, participating in sprint planning, and delivering automation and integration solutions iteratively.
Documentation and Testing: Proficiency in documenting processes, creating test cases, and conducting thorough testing to ensure the reliability and scalability of solutions.
Ability to craft effective prompts for large language models to extract insights, generate summaries, classify feedback, and produce structured outputs reliably.
Ability to diagnose and resolve issues across agentic AI workflows, Workato recipes, and third-party integrations - with a methodical approach to root cause analysis.
Proficiency in documenting processes, creating test cases, and conducting thorough testing to ensure the reliability and scalability of solutions.

Ability to troubleshoot issues and use resources to explore new approaches.
Capable of debugging automation and integration issues efficiently, with a strong problem-solving mindset and attention to detail.
Soft Skills / Personal Characteristics
Meticulous attention to detail: to ensure the accuracy of workflows, extracted data, and the quality of its insights.
Communication and Collaboration: Excellent communication skills that enable effective collaboration with cross-functional teams.
Resourceful: Able to work independently and efficiently to solve problems, suggest new ideas, and meet deadlines.
(REQ ID: 2813)
About Workato

We are looking for an exceptional intern to join our Partner and Customer Experience Team.
These efforts will enhance our partners' and customers' journeys and improve our customers' outcomes.
Using Workato, design and implement basic automated workflows that allow us to conduct listening posts at set points in our customers' and partners' journeys.

This listing is sourced directly from Workato's careers page and normalized into a canonical job model.