Edelman Financial Engines, LLC

Edelman Financial Engines, LLC

Service Desk Technician (Phoenix, AZ)

Phoenix, AZ

Sponsorship not specified$49k-$65kDetected 2 days ago
JiraIntellectual PropertyCustomer SupportFEATCP/IPCommunicationProblem SolvingWritingMicrosoft OfficeCompTIA

About the role

  • At Edelman Financial Engines (EFE), our purpose is to guide people with the financial advice they need to thrive.
  • We believe that every dollar saved represents a lifetime of hard work and aspirations, and every dollar invested has a job to do for our clients.
  • These values guide everything we do, for our clients and each other.

Responsibilities

  • Escalate complex issues to higher-level support and/or specialized teams.
  • 4+ years of technical support experience
  • Our goal is to build long-term relationships based on respect, integrity, and a belief that our responsibility is to help people make smart investments decisions in every stage of their lives.
  • Every client's situation and goals are unique, and the powerful fusion of high-tech and high touch allows Edelman Financial Engines to deliver the personal plan and financial confidence that everyone deserves.

Requirements

  • strong writing skills required.
  • Ability to multitask in a fast-paced environment
  • Basic knowledge of network connectivity and troubleshooting (wired and wireless), TCP/IP subnetting, DHCP, routing & switching, VPN.
  • Familiarity with Microsoft Active Directory (user & computer accounts, OU's, Group Policy) and EntraID.
  • Experience with Windows 11 OS
  • Experience with ITSM ticketing systems (JIRA, Ivanti, etc.)
  • Experience with Ivanti Neurons
  • Experience with OKTA verify
  • Experience with Active Directory
  • Experience with Microsoft Office O365

Nice to have

  • CompTIA A+ (220-1101)
  • CompTIA A+ (220-1102)
  • ITIL Foundation 4.0
  • Preferred Certifications:

Compensation

  • The expected base salary range for this role nationally is $48,900-$65,300.
  • 1 The Barron's Top 100 RIA Firms list, an annual ranking of independent advisory firms, is based on qualitative and quantitative criteria.

Benefits

  • Additionally, this role may be eligible for other forms of compensation and benefits, such as a discretionary bonus, health, dental and other wellness plans, and 401(k) contributions.
  • Your recruiter can share more about the specific benefits eligible for this role during the hiring process.
  • Certain services provided on an educational and guidance basis only.
  • If you need assistance to accommodate a disability, you may request one at any time by either contacting your recruiter or efetalentacquisition@edelmanfinancialengines.com.

Company info

  • Client First, One Team, Respectful Candor, and Endless Curiosity.
  • We are committed to moving forward together.
  • If you are inspired by purpose-driven work and a collaborative, values-led culture, we invite you to explore a career with us.
  • As a Service Desk Technician on the IT Service Desk team, you'll play a pivotal role by providing end user support for all EFE staff.
  • This includes interfacing with end users at all levels as well as other cross functional IT teams.
  • In addition to an earnest desire to help people, we are looking for the ideal candidate to complement the team's existing talents.
  • For this Service Desk Technician role, we are seeking a candidate with proven technical troubleshooting experience to help deliver a reliable, consistent end-user support experience.
  • If you are a strong customer focused communicator and detail driven this may be an opportunity for you!
  • The Service Desk Technician is the initial point of contact for IT support and is responsible for gathering and analyzing information regarding the end user's request or issue, troubleshooting, resolving or escalating as needed and handling the ticket through resolution.
  • That's why we are committed to managing our clients' investments by truly understanding them as people first and then delivering advice, strategies and solutions to help them feel confident about the plans they are making, whether for today, tomorrow, or in the great unknown future.
  • We were founded on the belief that all investors - not just the wealthy - deserve access to personal, comprehensive financial planning and investment advice.

Visa & Work Authorization

  • dentity or expression, sexual orientation, pregnancy; marital, domestic partner or civil union status; national origin, citizenship, ancestry, ethnic heritage, genetic information, age, legally recognized disability, mil
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