Technicalassent

Technicalassent

Senior Consultant, CX Research & Survey Methodology

Washington, DC · Senior · Full-time

No sponsorship$100k-$130kDetected 13 days ago
PythonSQLData AnalysisData VisualizationStatisticsCybersecurityUX ResearchAccessibilityExcelSPSSResearchCommunicationMentoring

About the role

  • The successful candidate will combine applied research judgment with practical consulting delivery.
  • They should be comfortable designing defensible research approaches, working hands-on with survey and analytics platforms, leading client conversations, supervising junior staff, and translating data into clear insights and recommendations.
  • It is an applied consulting role for someone who can use strong research methods to help government clients make better decisions, improve services, and measure customer, employee, and stakeholder experience.

Responsibilities

  • Developing survey instruments, sampling approaches, analysis plans, reporting frameworks, and data collection strategies.
  • Advising clients on research design, survey methodology, question wording, response options, sampling, weighting, statistical testing, qualitative coding, and interpretation of results.
  • Translating client goals and program questions into practical research designs and measurable constructs.
  • Developing data analysis approaches that may include descriptive statistics, cross-tabulations, segmentation, trend analysis, statistical comparisons, weighting, open-ended response coding, and mixed-methods synthesis.
  • Interpreting quantitative and qualitative findings and translating them into clear implications, recommendations, and decision support for federal leaders.
  • Leading client meetings, research design discussions, working sessions, briefings, and status updates.
  • Helping develop reusable methods, templates, quality control practices, and documentation standards for Technical Assent's research and survey work.
  • Technical Assent is seeking a Senior Consultant to lead customer experience, employee experience, survey research, and applied social science research projects for federal clients.
  • This role is designed for an experienced research professional who can independently develop research plans, design survey instruments, guide sampling and analysis approaches, oversee survey implementation, interpret findings, and advise clients.
  • Experience developing survey instruments and advising on question wording, logic, response scales, respondent experience, and data quality.

Requirements

  • Experience designing and executing applied research studies from research questions through data collection, analysis, reporting, and recommendations.
  • Hands-on experience with Qualtrics, including survey design, configuration, testing, distribution, data exports, and/or dashboards.
  • Proficiency with Microsoft Excel and experience using Qualtrics dashboards, Power BI, Tableau, or similar reporting and visualization tools.
  • Ability to obtain and maintain a public trust clearance or security clearance, if required.

Nice to have

  • Direct experience supporting federal government clients.
  • Experience with customer experience, employee experience, voice-of-customer, human-centered design, service design, or public-sector program evaluation.
  • Experience with Medallia, Alchemer, SurveyMonkey, Forsta, Confirmit, or other survey or VOC platforms.
  • Familiarity with Section 508 accessibility, privacy requirements, data protection practices, or FedRAMP environments.
  • Familiarity with OMB/PRA requirements or federal survey clearance processes.
  • Experience using SPSS, R, Python, SQL, or other statistical/data analysis tools.
  • Experience supporting proposals, capture, pricing assumptions, past performance narratives, or technical solution development.
  • Experience mentoring junior researchers, analysts, or consultants.

Compensation

  • The expected salary range for this role is $100,000 to $130,000, depending on experience, qualifications, location, and level.

Benefits

  • Healthcare coverage (medical, dental, vision)
  • Short and long-term disability
  • 401(k) with employer contributions, training and wellness allowances, and commuter benefits.
  • We offer a highly competitive benefits package to all full-time employees that includes:

Company info

  • Technical Assent is a federal consulting firm that helps government organizations improve services, programs, and mission outcomes through human-centered design, customer experience, research, analytics, and practical implementation support.

Visa & Work Authorization

  • citizenship
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This listing is sourced directly from Technicalassent's careers page and normalized into a canonical job model.