Packetlabs (packetlabs.net)

Client Success Manager

Remote (Canada)

Sponsorship not specifiedDetected 40 days ago

CybersecurityPenetration TestingHubSpotSalesforceCRMSalesOutbound SalesCustomer SuccessCommunication

About the role

Packetlabs was built by an ethical hacker after seeing routine vulnerability assessments presented as comprehensive penetration tests.
Our slogan, "Ready for more than a VA scan?" speaks to our core belief: a false sense of security is no security at all.
The role will be important in supporting retention, deepening relationships, and fostering post-engagement growth.

To do that, we only hire individuals who share that same drive, integrity, and passion.
Our Client Success team doesn't just manage accounts; we act as trusted strategic partners.
We recognize that every organization is at a different stage in its security maturity journey and seek to provide every client with custom recommendations that set our partners up for ongoing success.
Working closely with both Sales and our technical teammates in Operations to translate complex needs into clear, actionable business strategies to support long-term success.
Lead strategic review calls focused on outcomes, growth opportunities, and next steps while coordinating discovery and delivery for returning clients to ensure a seamless experience;
Collaborate closely with Client Success, Sales, Marketing, and Operations to align client needs with business objectives, share feedback, and drive advocacy through reviews, referrals, and testimonials.
You maintain a 65% percent or higher renewal rate
Identifying strategic partners, strengthening trust within existing relationships, and re-engaging dormant accounts;

deep curiosity, strong business acumen, and a consultative approach to relationship management.
This is not that position.

Monitor account health and engage clients well ahead of typical buying cycles to remain aligned to the client's evolving security objectives;
Partner with Inbound/Outbound peers to reactivate dormant accounts - not with a transactional sales pitch, but by checking in on their security health and introducing new strategies to elevate their defenses, and;

We are a passionate team of highly trained, proactive ethical hackers providing expert-level penetration testing tailored to foster a safe digital space.
Your mission will be to meet clients where they are today and uncover where they hope to be in the future by understanding their unique risk profile and objectives, and guide them on a continuous path to advance their overall security posture.
It is important to note that we are open to exceptional candidates who come from out-of-industry.

This listing is sourced directly from Packetlabs (packetlabs.net)'s careers page and normalized into a canonical job model.