WatchGuard
Director, AI Product Management
Seattle, Washington · Director
Sponsorship not specified$225k-$225kDetected 54 days ago
LLMsRAGAgentic AICybersecurityProduct ManagementProduct StrategyResearchLeadershipCommunicationCollaboration
About the role
- Business ownership: Ensure the agents are monetizable and a commercial success.
- You understand that for MSPs, simplicity and automation are not features; they are the business case.
Responsibilities
- Business ownership: Ensure the agents are monetizable and a commercial success. You will drive the ideation, design, and development of AI-powered agents and solutions, with a focus on creating monetizable agentic capabilities aligned to MSP market needs.
- Customer discovery: Work directly with MSP partners to understand workflows and pain points, and validate product direction through direct customer engagement.
- Cross-functional alignment: Drive alignment across engineering, channel, PMM, and leadership using working prototypes and real partner feedback. Clearly conveying the outcomes to each stakeholder.
- AI safety and reliability: Own AI safety and reliability as a product responsibility, including how Rai behaves when confidence is low, when actions are irreversible, and when the MSP's trust is on the line.
- Go-to-market partnership: Partner with PMM, channel, and sales to translate product capability into GTM strategy, partner messaging, and enablement.
- You will drive the ideation, design, and development of AI-powered agents and solutions, with a focus on creating monetizable agentic capabilities aligned to MSP market needs.
- Drive alignment across engineering, channel, PMM, and leadership using working prototypes and real partner feedback.
- Own AI safety and reliability as a product responsibility, including how Rai behaves when confidence is low, when actions are irreversible, and when the MSP's trust is on the line.
- Partner with PMM, channel, and sales to translate product capability into GTM strategy, partner messaging, and enablement.
- Comfort working across engineering, design, and go-to-market in a fast-moving environment.
Requirements
- You know the difference between a tool an MSP will actually adopt and one that adds process to an already stretched team.
- Experience with MSP operational tooling including ConnectWise, Autotask, NinjaOne, or HaloPSA.
Skills
- Clear, direct communicator who can move between technical depth and business narrative depending on the audience.
- Nice to Have
- PSA and RMM familiarity: Experience with MSP operational tooling including ConnectWise, Autotask, NinjaOne, or HaloPSA.
- Security or platform background: Background in cybersecurity products, managed services, or multi-tenant SaaS platforms.
Compensation
- $225k-$225k
Benefits
- Own the Rai product roadmap from discovery through delivery, balancing near-term partner value with the longer-term platform convergence vision.
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This listing is sourced directly from WatchGuard's careers page and normalized into a canonical job model.