Ochsner Clinic Foundation
Supv-Patient Access Ochsner Scott Regional
Morton - Central Mississippi Region - Mississippi · Senior
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Green-card follow-through: 93%
Files H-1B transfers
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About the role
- We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.
- This job supervises the Patient Access functions.
- This job description is a summary of the primary duties and responsibilities of the job and position.
Responsibilities
- Manages staff performance and productivity while ensuring adherence to departmental customer service initiatives by performing audits on staff performance.
- Works with leadership to establish monthly departmental goals based on key metrics and develops team initiatives and goals.
- Manages patient flow and adjusts staffing according to volume to minimize patient wait times.
- Interviews and recommends candidates for hire and coordinates training to develop staff.
Requirements
- Required - High school diploma or equivalent.
- 2 years of customer service experience with a bachelor's degree.
- Effective verbal and written communication skills and ability to present information clearly and professionally.
- Performs other related duties as required.
Nice to have
- Bachelor's degree.
Skills
- Knowledge Skills and Abilities (KSAs)
- Computer skills and dexterity for data entry and retrieval of information.
- Strong interpersonal skills.
- Excellent leadership skills and self-direction.
- Good judgment skills in handling difficult situations.
- Good organizational, time management, and conflict resolution skills.
Compensation
- $20k-$50k
Benefits
- Ability to travel throughout and between facilities and work a flexible work schedule (e.g. 24/7, weekend, holiday, on call availability).
- Manages staff schedules to ensure adequate coverage.
This listing is sourced directly from Ochsner Clinic Foundation's careers page and normalized into a canonical job model.